Dunkin' — Restaurant in Town of Poughkeepsie

Stopped here one early afternoon on my way to visit some family, ended up wishing we had just stayed in the car. The place seems to be run by a teenager and a bunch of untrained employees. I'm not one to complain, but when the so-called manager is sitting on his phone, laughing, while his employees can't seem to make a single drink or food item correctly, I have an issue. Not only did I spend over $15 for two drinks and a snack, I was also made to wait over almost 20 minutes for a toasted croissant, which they forgot the butter on. If I could, I would request all of the staff at this location be retrained and management replaced. In addition to my issue, I watched three other customers need their drink to be replaced or remade due to incorrect order-taking and completion. Of course, the cashier had an attitude when corrected... chewing gum while her acne flaked off of her face. Hygienic much? If the manager spent less time talking and being rude, I'm sure his employees could do their job more effectively, maybe with a little less snark next time? I'm never spending my money here again and I hope no one else does either, considering all I'm seeing is negative reviews and bad experiences at...

The service in this establishment in the past week has decreased horribly the product quality has decreased and effort put in. The staff doesn't feel welcoming, or motivated, the only two employees who make this place seem welcoming are a girl with a blue shirt and a tall guy other than that almost all of the staff and managements don't seem to care for their customers or each other.

Honestly the food and drinks are mediocre and most of the time they get my orders wrong or they come with some sort of mistake and it seems like the ones who manage or own the place don't really care for their employees even if there are rude customers. Their hiring decision's for the type of people they decide to be in their team is also questionable always with someone who cant do their job right even though i may see them for weeks or some who just don't have common sense.

Overall quality of the food and drinks are poor, management and owners are not ever present or instead just not being helpful and honestly creating more problems for...

I recently visited your location to order a drink and witnessed a deeply upsetting interaction. A male customer at the counter was speaking in an extremely rude and demeaning manner to a young female employee. What was most disturbing was that the manager on duty, Jamil, was present and did nothing to intervene or defend her.

Rather than asking the disrespectful customer to leave, Jamil allowed him to stay and continue his behavior. The man even sat down to read a book afterward, as if nothing had happened. This lack of support undoubtedly made the young employee uncomfortable and unsupported in her workplace.

As a manager, Jamil had a responsibility to protect his staff from abuse and create a safe, respectful environment. He failed to do so. Frankly, I wouldn’t be surprised if the employee decides to quit — and I wouldn’t blame her.

I will not be returning to this location, and I sincerely hope you address this situation and take steps to ensure your employees are treated with the respect...