Came at 838pm. The employees told us they were closed. My wife had to point to the sign on the door thay says they close at 9pm. Then they said the grill was closed. After reading other reviews, this seems to happen a lot here. We only went because it was convenient
EDIT: I submitted a complaint with corporate after seeing more Google reviews like mine. After submitting the complaint online the website stated that each location is independently owned. After seeing this, I was not expecting a reply back.
The regional manager contacted myself via email and left a voicemail early the next day. He apologized and said that he would go to the location to speak to the staff. He said that they can make any sandwich during their business hours. He then gave me a voucher for 2 regular sub sanwiches.
When we went to the store, the employees were friendly. We got what we wanted and were happy with the quality. Overall I think they make a good sandwich but are a...
Read moreI had the absolute best experience at this Jersey Mike’s! From the moment I walked in, the atmosphere was clean, welcoming, and the service was top-notch. The manager, Chris, who was hands-down the sweetest and most efficient person ever, made the entire ordering process a breeze. They all greeted me with a warm smile, eager to attend me and helped make my order perfectly delicious, just the way I wanted.
Not only was the service outstanding, but, you can tell this location is run with care and a genuine commitment to great customer service. I’ll definitely be coming back, not just for the amazing subs, but for the friendly and positive experience. Highly recommend! Go check them out and tell Chris...
Read moreJersey Mike’s Subs offers an outstanding sub sandwich experience that stands out in the Suffern area.The commitment to fresh ingredients and made-to-order subs ensures a delicious meal every time.What truly sets this location apart is the exceptional customer service, particularly from Chris. His friendly demeanor and attention to detail make each visit enjoyable. Chris goes above and beyond to ensure orders are prepared to perfection, reflecting a genuine passion for providing top-notch service.Whether you’re craving a classic Italian sub or a hearty cheesesteak, Jersey Mike’s in Suffern delivers both quality and service, making it a must visit for sub enthusiasts...
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