KFC — Restaurant in Town of Riverhead

I would like to share an experience my mother and I had this morning at your KFC branch. Unfortunately, our visit was met with significant disappointment due to both an incorrect order and the manner in which the situation was handled.

We initially ordered a number three combo, which includes four pieces of chicken. However, when we received our order, it was incorrect, we were given a 12 piece meal instead. When we approached the staff to politely correct the order, the manager came out and insisted that we had indeed ordered the 12 piece. We explained again that we had actually ordered the four piece combo. Rather than helping us fix the mistake, the manager told us that changing the order was a problem and refused to correct it. When my mother asked to speak to the manager, she simply stated, “I am the manager,” my mom asked again can you change our order she said “changing the order is the problem” and walked away with our credit card. She came back with the voided check, gave it to us and said “if you want to re order you have to go around the drive through (even tho there was no one behind us. That’s when my mom told her thats poor customer and her response was “I don’t care!” And walked away again. Overall, the entire experience was disappointing, and it left us with no intention of returning to...

For this time I am going to give a star not because of the place or the food but because today I passed by there as I always do on many occasions and there have always been very kind girls but today a lady who understood me her hair is painted white like a big lightning but what a bad experience with this girl she saw me and my wife about 3 times and she didn't attend to us even though she had already seen us when I told her that because she didn't attend to us she raised my hand voice and in an arrogant way he told me that he demanded respect when I never disrespected him, I just made a claim like any client who is upset for not having good attention, I hope they take my comment into account because people with that way of acting do not They should work in places where you need to have good communication and attention to each customer who...

The chicken was not good. It wasn't fresh, it was reheated or refried and the customer service was horrible as well. When I returned the chicken and told them the problem the supervisor Julissa never once said I apologize or anything even close to that. She just said if I wanted more chicken it would be a wait. I asked her if she tasted the chicken to confirm that it wasn't fresh and she just said I don't eat this food so I said if you don't eat it neither will I and I then asked for a refund. She gave me a refund with attitude and never once offered an apology. I was disappointed in the chicken but very disappointed in the lack of...