Tong Fu — Restaurant in Town of Riverhead

Dear Ms. Marie: We have been in business for nearly three decades. We have always maintained our standard in providing its best with food and service. Nonetheless, our reputation within the community. We are deeply concerned about your experience at our establishment and have conducted a thorough review of the situation; here’s the breakdown: (1) You and your husband (hereinafter known as the “Party of Two”) came in for buffet; (2) the Party of Two spent approximately 40 minutes consuming food from the buffet; more than a few plates of food; (3) after the Party of Two was nearly finished; they told our staff that “ALL OF YOUR FOOD IS COLD, CAN WE JUST GO” and was on their way out. In other words the Party of Two is asking us can they Dine and Dash (eg. eat and leave without the need to pay); (4) the Party of Two never made any complains or suggestions to our staffs during their meal.

We are a small business within the community who are trying to make a living and most certainly we are always striving our best to satisfy our customers. We offered the Party of Two a 50% discount off their bill; after the 50% discount, the bill came to $9 ($9 for two people at the buffet). The Party of Two insisted that they should leave without paying.

Conclusion: The Party of Two paid the $9, left our establishment and posted a review on Google.

As per The Department of Health’s Rules and Regulations, we have always maintained the required guidlines for safe handling of food and it’s temperature.

Thank...

Upon looking at the food, nothing looked rotated, broccoli was brown, chicken was mysteriously squishy and discolored, sushi was all rice and no fish, crab legs had a foul odor and shell discolored, the cake was dry and disappointing, the only thing I enjoyed was the canned pudding and the canned peaches, after eating the ice cream I started to realize it was made with water and not milk making it unbearable. Not long after I finished eating my stomach started to churn, I almost puked on the way to the door, my girlfriend followed me after we got home she rushed into the bathroom while I lay in bed lifeless. Is this enough of a reason not to go back? Well here is more, when we got back my gfs brother asked, why did you go back there last time we went I got sick. As if we just don't learn!! The decor was old needs a serious fix, board of health maybe? There was a sign on the wall that said thank you for not smoking, are you kidding me it's 2016. There were also these ugly dresses at the front door hanging on the wall, extremely odd. Value? My value went in the toilet with my money and my dignity after...

DO NOT EAT IN THIS PLACE ... The food is nothing out of ordinary. Plate clearance interval was pathetic. BUT they sweetly charge you 15% Gratuity on parties of 5+ (that's not mentioned but somewhere posted in their rear wall which people will never be able to see). This gratuity they add ON TOP OF THE TAXED AMOUNT OF THE BILL (which is illegal) and they will not give you an itemized bill even if you ask for it. In fact, their typical trick is to threaten to call the cops whenever you dispute this ... We gave a damn and stayed till the cop came - but needless to say, he wasn't able to do much. It should be CLEARLY STATED in the door or before you are served about this policy (In buffet restaurants usually there is no menu) . And any customer should be legally entitled to receive a detailed itemized bill showing charges, tax, gratuity... Without any confusion. I'm talking to my lawyer after I...