Popeyes Louisiana Kitchen — Restaurant in Town of Salina

A few weeks ago I took my sons on our weekly outing to get food. This particular day, we drove over an hour to go to Popeye's on Brewerton Rd. We ordered food and pies and realized after getting on the thruway to head home that we were short 2 pies. I called and let them know and s/w a manager on duty who stated that my name and phone number would be put on a board to receive my two pies. Yesterday, we decided to go to Sonic where we always receive wonderful service, by the way. My brother had requested we bring back a chicken sandwich for him. So we stopped at Popeye's. I ordered the sandwich and 4 blueberry lemon pies and 1 apple. I told her that I was supposed to receive two at no cost and her immediate response was we don't give anything for free here. Right away, her lack of customer service skills was evident and also they apparently do not have an idea who works at what day and time because using my phone log, I gave her the exact date and time of my call so thereby figured she would be able to reach out to whatever manager was on duty, not possible because apparently people work whenever they fee like it here. By the way at this point we had been conversating through the speaker for over 5 minutes. She then had me pull up to the window where she gave me my total which included the cost of the 2 pies that were supposed to be free. Now, I am pretty angry that a 20 year old manager is acting like an ignorant hood rat smirking and even replying to me when I told her it was $3 what is the big deal...she said exactly, it is only $3 so pay it. We don't do free. The back and forth persisted for over 10 minutes while the line behind us grew and food was piling up at the window. I was ready to drive off without anything when another worker came forward and charged my card the correct amt and handed me my bag. But to Lily your customer service skills could definitely use some refinement. I have been in customer service and sales for over 25 years and have never at any point treated a customer the way that you treated not only me, but the customers in line behind me as well. Perhaps, that is why I expect respect but at this point, I will take my hard earned money elsewhere. I will not be frequenting Popeye's again if this is the effort they put into their...

I've been to Popeyes twice. I went to the new location in Cicero and was very impressed with the service, portion size of the signature chicken sandwich which was cooked to order, and the cleanliness. My second visit was N Syracuse location at 3609 Brewerton Road last 10/8/22. There was garbage on the floor and debris on tables. It was hard to communicate with the cashier. Two men were working on the heat lamp behind her which was out with food in it and were swearing; using the "F" word. I ordered the standard sandwich which I ordered at the new Cicero store tow weeks ago and it was half the portion size and cold and hard to eat. Not one clean table there and the workers were on their cell phones texting. It was the messiest restaurant I have been to in 53 years. I phoned corporate Popeyes to complain and ask for a refund. I was detailed and to the point regarding my experience and was told the only way to be compensated was to download the Popeye's app. Save yourself the hassle and stomach ache and dine at the Cicero location. I will never go there again and it's appalling the unwillingness on behalf of Popeye's corporate to resolve this. I explained to the customer service department it was my second visit and would not download an app representing them due to the atrocious condition of the restaurant, vulgarity of workers, cleanliness, and extremely poor food quality. I have notified the health department too and they said they would make a visit there. I hope I am the only one who got sick. Since it is a franchise, as is usually the case, I was not guaranteed a call back from the owner or manager of this location. Buyer...

I went to Popeyes today at 1:18pm and had THE WORST EXPERIENCE. I had to wait in a line through the drive through that was only 2 cars long which took a lot longer than I had expected. Upon arrival to the microphone where you would order she told me she’d help me in just a moment which is fine whatever until I had to wait a good 4 mins to order. Once I got to order I wanted to place 2 orders that were separate because I was ordering for a coworker and myself; I ordered a classic chicken sandwich, red beans and a mashed potato w gravy. I was then told that they couldn’t do that and I was appalled by it since I’ve worked in fast food before and know you’re fully capable to get two orders out at the window. I was given attitude once I told them this by the Manager. So after fighting with them I finally got my order was told to pull to the window and upon arrival they were laughing at me. Don’t get me wrong I understand when rude or annoying customers come through the line it’s the last thing you want but you also shouldn’t be laughing or being rude or making comments while the customer is present it’s customer service it’s what you do on a daily. I will never recommend this location nor will I ever go back to ANY Popeyes locations. This place really needs a reality check with their employees, being a manager myself I would’ve never treated any customer with this much disrespect and ignorance as they did to me. I would avoid this place...