Tim Hortons — Restaurant in Town of Salina

Just recently moved to the area so we were very excited to have a Tim Horton's close by. Two of the employees I interacted with were great; I had also just purchased the unlimited wash at Delta Sonic so getting a free medium coffee was a great 'perk'. The two of them were very nice and accommodating. Then today, I had a very undesirable experience with which seemed to be someone more managerial but I wasn't totally sure. I ordered my coffee and gave her my card, she said that I didn't have a verified account attached with the card, but I did not know what she meant. I thought that the cc attached to my unlimited membership was all that I needed; she said no, that people often confuse that with having a linked bank account for payment. She also complained aloud to me that the other employees will often overlook this and just give the customer their coffee. I was confused and offended because nobody explained this to me when I signed up for the unlimited membership last week. Secondly, the difference between account linkage is not something I have dealt with in the past, as this is my first membership with a car wash and as stated, I was excited about the 'perks'. She then walked to the another register and acted as if she was going to proceed with the next customer to which she out loud asked "Do you want to still purchase a coffee" which I replied that I did not (since I my membership offers me a free coffee). She did not even try to help me or explain what I had to do to link another account. This, with other customers in the Tim Horton's area, was extremely embarrassing; overall she was unnecessarily rude and could have assisted me better by being friendly and accommodating, and not dismissing me. Hopefully I should have my account linked soon because this was a benefit that I looked forward to and had been enjoying for the past week, before embarrassing me in front of a store full of other customers. I left with no coffee and a bitter taste...

Once again, I asked for liquid sugar two days in a row in the iced coffee I ordered, I reassured the order by asking them if it was correct and they said yes but then when I see the sugar at the bottom of the cup I’m like no I asked for liquid sugar kind of had a bad attitude on her face the person from the other day suggested that they would not steer me wrong and yet again I don’t get what I asked for I know this seems petty, But it’s not that hard of a service especially if you’re a drive-through you want to be as accurate as you can baby I know it’s easier to push a button for sugar than it is the pump sugar but I think from now on I’ll be...

I went to Delta Sonic to buy a gift card and was not greeted pleasantly by a manager Sydney when I tried to acknowledge her yesterday morning. Also She carried that poor image over to Tim hortons side when the line was getting backed up because of technical issues of Tim horton app she came over and stood there with a mean look like the employees were slacking off which they weren't and never do. Sydney stood behind employee at Tim horton cash register with a very upset mean look because the line was getting long starring the employees down. They did not deserve that look for they are very...