Starbucks Coffee Company — Restaurant in Town of Smithtown

The past two times I’ve went: 6/8 8am, order a grande almond milk latte, pay, walk to the end of the counter. Young lady says “the machine needs to be cleaned, do you want something else?” I’m like “I guess I’ll have an iced coffee?” Gives me that, and says “I’ll get you next time”. Just give me a refund and charge me the proper amount. Go in today 6/14 1:30 pm. I order a venti iced coffee, pay, walk to the end of the counter. Guy pulls out a pitcher of iced coffee with maybe four ounces in it, looks at it, looks at me “want me to brew more or just cold brew instead?” I’m like “I guess I’ll have cold brew” he says “want the rest of this(the pitcher) and the rest cold brew?” I’m like “I guess???” It was awful. For a location that never has a line, never has an employee waiting at the counter, it leaves a lot to be desired. Go down the block...

Went to order a single egg sandwich and got charged before the employee could check if they had it in stock. After I was given a different sandwich that was cheaper (I know because the employee rang it up to see if they need to charge me more). When it turned out to cost less, they refused to refund me the difference. To top it off, I felt the sandwich was subpar, and if it wasn't for the fact that they stop servings breakfast at 10:30, I would recommend going...

Despite this Starbucks not taking the mobile app, I happily go out of my way to come here especially since Hauppauge location is under construction & Smithtown is lacking any other close ones. The staff is so kind, they actually pay attention to the drinks they are making for you, and one time an employee even chased me to my car to hand me my free venti coupon that I almost left on the counter! Love it here, will keep coming...