Sabor Jalisciense Mexican Restaurant — Restaurant in Town of Sodus

I do not take lightly leaving a bad review because it can potentially hurt a business. With that being said. This establishment and employees need a lot of work and hospitality training. When we walked in, no one greeted us. We stood there for a good minute while all 3 ladies glanced at us and continued on with their conversation. We assumed maybe we had to seat ourselves and wait on the young waitress. So we did. While sitting at the table the waitress walked by us 3 times and again, never acknowledged us. After 5 min I went back up to the entrance and asked where do we order at? (Maybe I was the one confused) Lady responded that the waitress would be right there. Another 5 minutes went by when she came and dropped off chips and salsa at our table without saying a word or even a smile. She just dropped off and left right back into the kitchen. At that point I wanted get up and leave, but my husband said we should give the food a try since we drove 40 minutes to get there. We should have just left! After we finally order our food, we did get it back in a good reasonable time. I then pretty quickly regretted not just leaving. Food was not worth the drive. I ordered the breaded catfish that was mushy and an ”off taste” to it. My daughter order the shrimp ceviche that had mainly chunks of onions and was bland. My husband was the carne asada and was the only decent plate of food at that table. Tortillas where made with masa that has been sitting out by the heat of the grill or days in the fridge. I wouldn’t doubt both by the sour smell and taste of the tortillas.

Bar was filthy with empty bottles on the floor, beer caps, limes, wrappers and God knows what eles. Bathroom (also lacked cleanliness) and the hallway leading to the bathroom had a sewer smell to it. No paper towels or dryer to dry your hands. It was a train wreck!

I’m Hispanic and my family is from Jalisco. We have worked in the hospitality industry in Las Vegas, NV for many years. I have the most up worth respect for the industry. I know what I’m talking about when I say this is by far one of the worst experiences I have had in a very long time. What an embarrassment to our culture, food and cleanliness to represent us in that manner. We will not be going back or recommending this...

I struggled to give this restaurant a 3 but ultimately I’m hoping that my experience was a fluke and/or they can get their act together, because i think theres potential here. My wife, son and I went on a Saturday night in late June with the bay cranking in full summer swing. We were surprised to find the restaurant pretty dead when others were jamming. We were the only people sitting on the patio next to the bay front. There was one family in the restaurant and one other on the front patio. My biggest complaint in a nut shell is that we waited 48 minutes for our food. And when we got it, it was luke warm (at best). Fries were stone cold. On top of that, we ordered chips and guacamole that we never ended up receiving. At about the 30 min wait mark, I went inside to buy a second beer and ask if we could get our chips while we waited. The woman at the counter said “sure, I’ll bring them right out”. Well, long story longer, we still didn’t have our chips and guacamole even AFTER we were done with our entire meal, over an hour later. So upon leaving I went up front to ask for a refund on the chips we never received. The woman at the counter said they would be right out of the fryer and they would put them in a to-go box. I politely declined and asked for my 7 dollars back. She seemed annoyed by that. Well, try waiting for 48 minutes to be served in an otherwise dead restaurant only to eat luke warm food and not get your entire order. I find that annoying. That said, the food was tasty. Authentic Mexican…yes….if you don’t mind it luke warm after...

While placing my last "takeout" order with Sabor, I noticed they had received a few less-than-flattering reviews, so I wanted to update my previous 5-star review. My wife (a Texan who grew up on Tex/Mex) and I have enjoyed their food over a dozen times, both takeout and dine-in. The food and service are solid - great flavors, always fresh (I can tell the Guacamole was always made minutes before I picked it up). While I really enjoy their tacos, the Enchiladas, Burritos, Tostadas, ,Fajitas, and Sopes have all been excellent (yes, I have personally had them all). This is not fine dining, and to expect that experience is misguided. For dine-in, they have created indoor and outdoor spaces where you can enjoy their well-prepared food and drinks, but don't expect luxury. In terms of price, they are similar to Chipotle with twice the proportion - you will not be hungry with their serving size. Many of the poor reviews have been by people who don't typically make reviews on Google, but notice the Google "Local Guides" have, generally, written much more favorable reviews of this valued establishment in...