Wendy's — Restaurant in Town of Ulster

I had an experience at this Wendy’s that I’ll never forget—and not in a good way.

I found a helpless, featherless baby bird that had fallen from a nest situated on the roof of the Wendy’s building. I gently placed it in a small towel-lined box near the restaurant, in a sheltered spot, hoping it would be safe while I figured out what to do. I did not want to move it too far in case the parents were still caring for it, and I didn’t want to take it without first getting proper guidance.

I went to speak with the manager on duty, Margarita, and told her about the bird. I then contacted several wildlife rehabilitators until, finally, I found someone who was willing to take the bird and try to save its life.

When I returned, the box was gone. I rushed inside to ask what happened. Margarita told me that her manager, Andrew, had taken the bird “to the woods.” When I asked where exactly, she didn’t know. When I spoke to Andrew directly, he refused to explain where the bird was taken, and instead blamed me for leaving it in the first place.

Let me be clear: I did not abandon the bird. I left it in a protected place only while seeking help, hoping someone could watch over it—or at the very least, leave it undisturbed. Had I known anyone would touch it or dispose of it, I would never have left it there. I did what I could in a difficult, unfamiliar situation, trying to act in the bird’s best interest.

Whether the bird was thrown in the trash or left somewhere to die alone, I’ll never know. What I do know is that this situation was handled with zero compassion, honesty, or decency—by both Margarita and Andrew.

I don’t expect everyone to care about wildlife, but I do expect basic respect for life and for others who are trying to help. That didn’t happen here—and I hope no one else has to experience the...

Went there today and ordered 3 combo meals and I asked that they bag the meals separately. Reason I asked that is when you dont, they bunch orders up together...forget items...then when you get home, you discover things are missing! I paid and noticed at the window the worker was visibly irritated with something. I was handed 2 bags and 3 drinks. The window closed and I sat there. A solid 1 minute goes by and they finally open the window and stare at me like I'm crazy for still sitting g there. I told them I was missing a meal. They had to call the supervisor, checked the order, saw we were missing a whole meal and finally gave it to me. The icing on the cake was I asked for an extra BBQ sauce! Boy oh boy, when I asked for that sauce the girl said she put 1 sauce per bag. I sat there longer and checked through the bags....not a single sauce in any bag (all meals were nugget/chicken). She closed the window in my face when I was trying to explain there was in fact NO sauces in the bags. All this could have been avoided with a little care of your work and good customer service. Wendys, you need to look at the people you have working for you. Send a secret shopper in so you can see how crappy a crew you are currently paying to drive away customers. Also, I believe the girl was a manager as she had on the "red...

Hi, For couple of times I had have to visit that restaurant to get some meals, but yesterday 2/8/2024, was terrible, the food wasn't prepared properly, it was cold, and greasy in the end my friend and I, ended with stomach problems but the worse of all was having to heard the desgusting treatment from a male team member to a famale coworkers while we waiting on line, it was terrible, he was talking Spanish. It was so vulgar, I'm of Hispanic descent, and also an English/Spanish teacher. Some of the customers waiting in line were looking to each other so surprise, it was obvious that they were understanding that that male coworker was using an abusive and vulgar words to a female coworkers, I asked the cashier a hispanic girl about his behavior, and her answer was that that guy, always treats them like that and no one does anything, because his insults are in Spanish and the manager thinks it's a friendly treatment. And actually it is desgusting treatment for women. Hope somebody does something about, nothing wrong with the Spanish talking, like I said We are Spanish/English teachers, but that behavior is unacceptable. I don't know any other Wendy's around, that area hope this is the restaurant is close to Walmart and Sam club, stores. The time when this happened was...