Jersey Mike's Subs — Restaurant in Town of Victor

I went to Jersey Mike's approximately 7:30-7:45 on 6/29. I don't have a receipt because I was never given one. I ordered 2 boxes of cookies and a large Philly cheese steak sub. We then took our food over to Five guys to get my son a hamburger. Everyone was eating their food when my son screamed out "dad you have hair in your food." My husband spit the food out with the hair still attached inside the sub. The hair was stuck between the cheese and meat. I grabbed the sub how it was and brought it back to Jersey Mike's. The young girl offered to make me another one, and immediately I declined, so she went about her business cooking. As I stood there, stupid me thinking I was getting a refund, I had to ask for 1/2 the money back for the sub. She went to get the manager, he grabbed the hair out of the sub, and proceeded to tell me it was my hair. I will include a picture, but think of strawberry shortcake, my hair is RED, RED!!!! The guy cooking at the time had a long pony tail with brown curly hair, the girl had dirty blonde hair which looked more wavy, but regardless all the hair was hanging out except for what was under their ball cap. The guy making our subs looked like Jeremy Allen, I even showed him a picture. But this kids hair was down into the middle of his back, curly, curly. The manager proceeded to tell me it was my hair. I started laughing, I said, "Really, because that piece of hair looks brown and curly, absolutely nothing like mine." Please keep in mind strawberry shortcake. The manager then placed the hair on a white napkin, I don't know if he thought the hair color was going to change colors, but ok. The piece of hair that was found in my husband's half of the sub, we were sitting on different ends of the table and was not possible for my RED hair to turn brown and get STUCK between the meat and cheese of our sub!!! I finally told the manager I wasn't arguing about the price of half a sub, so he finally decided to give it to me, but it had to be put back on my card, so I had to go back to Five guys, then back to Jersey Mike's for half of the sub. Again, I wasn't given any receipt, so I don't have a time or name for the manager. He was clearly out of line, to argue with someone about a piece of hair that looked nothing like mine. At this point, he should have stopped. He knew he was wrong, but he kept trying to argue. I hope he saves that piece of hair to show the owner a piece of RED WAVY HAIR to BROWN CURLY HAIR. I'm definitely done with Jersey Mike's.

• One picture from inside, and one from outside. Just so you can see how red it is. * Big difference between RED and...

Edit update: I’d like to make it a point to update this concern. Jersey Mikes and specifically the manager made it a point to reach out to me. They agreed with my concern and made things right today 9/28/25 by giving our family an entire new order. I would be remiss to not mention this because we are living in an environment that often seems to just not care. Hats off to Zach Boyle and his crew and the Jersey Mike staff at the Victor Ny location.

I ordered two giant subs and one regular at 8:53 am online for pick up at 12:30. I walked in the door at 12:20. Though it was fairly busy it didn’t seem heavy at the counter until after I’d been there a few minutes . 27 minutes later I had my order. Normally I’m a pretty patient person (Im retired .. what do I care🤷) that said; what’s the point in online ordering if you’re waiting 30 minutes anyway. I walked out the door at 12:58 with our order. My point of ordering ahead was not to miss the Bills game start. We’ve been doing Mikes a long time and seek it out in the South. I hope this situation improves. I’d have been fine waiting a few but almost 30 is a bit off the mark. We haven’t ate them yet, we will see about the quality because the service needs an uptake for sure. I do want to point out that a young man who originally wasn’t involved in waiting on me apologized for the wait when giving me my order. He, at least acknowledged it had...

This place genuinely cares about its customers, and it shows in every interaction. Yesterday, my partner and I visited, and let me tell you, this man is a pickle enthusiast. To the person with the BOYLE tattoo on their arm, a reminder that not all heroes wear capes. My boyfriend’s sub was loaded with an astonishing 45 pickles! Whoever you are, I hope your pillow is perpetually cold, your coffee is always hot, you always get the green light, and you live a fulfilling life. The childish reaction my boyfriend had to this incredible feat demonstrates that this place genuinely cares about providing exceptional customer service and spreading joy to its customers. Thank...