Cinnabon — Restaurant in Town of Wallkill

Jaw dropping disappoint in the employees behind the counter. Me and my girlfriend went to get a to go pack because we are celebrating our four year anniversary and the people there especially the girl named Janelle was so rude we returned our order. The to go 6pk that was on the counter looked old so we asked for fresh cinnamon buns that were coming out of the oven she said to wait an hour, so we waited and we came back in about 45 minutes and she gave us that to go pack that has been sitting there cold which is why we didn’t want them and was willing to wait. She was belligerent, rude and told us that we can check the camera footage if we want to show they sold the to go pack and we said sure but of course that didn’t happen. Then when we asked for a refund at first the guy said your all refunded but we knew he didn’t do anything so janelle came over and did something on the pos system and walked away without telling us if we got our money back. I won’t be back and will be telling everyone not to go to that...

This place has roaches and an even worse fruit fly infestation… so many customers have complained about getting home to find flies in the pack(s) that they purchased… when we spoke to the OWNER about it, he said to just start taping the boxes closed. He didn’t care to correct the infestation of either pest! He under pays his employees and if food falls on the floor he tells them to “rinse it off”… the “store manager” has a cinnamon allergy so she gets paid to sit at home on her @$$ and watch cameras. The kids that work there are all rude and lack customer service. One customer explained have a peanut allergy, instead of switching gloves and washing hands. The owner rinsed his gloves in the sink and continued to prepare the customers order! DO NOT...

So this is strange. I wanted to buy the 16 pack bonfires. 17.99. I was told they don't have a box for them. There were lots of other boxes. But they could not sell me. the 16 without the box separately as 4s and would charge me 5.39 each for a total of 23.31. Seems like an pretty unfair way to practice buisness when they could easily fit in another box. Please figure this out with your employees or fix your strange...