Courtyard by Marriott Middletown Goshen — Hotel in Town of Wallkill

UPDATE #2: no one ever contacted me but they suddenly refunded all of my money for my stay except $10.

UPDATE: general manager emailed me to ‘resolve’ the issues and claimed all of it was “out of their control”. I attempted to call back (left a voicemail) and emailed him TWICE and never heard back. Just a joke honestly.

Would give this a 0/5 if google review would let me.

I stayed at this hotel for 2 nights for my friends wedding this past weekend. And I am shocked at the events that occurred. To begin, their entire computer system was shut down for multiple days and they had multiple wedding parties in the hotel. While this wasn’t their fault, how they attempted to handle it was faulty. Both the bride I was with, and another bride I overheard, had unacceptable outcomes. They began to give rooms to other people too early, resulting in rooms from our room block (booked months in advanced) not being ready. My friend (the bride) let me know that her grandparents (one who is disabled) had to get ready in the public bathroom to get to rehearsal dinner on time because their room was given to someone else and they couldn’t get a room until after the rehearsal dinner! Then my friend, and the other bride on the hotel, reported that when people were given room keys they went to the room and someone else was already in the room! They risked someone stealing others items, etc., by giving multiple people keys to other peoples rooms!

And if that wasn’t enough - the fire alarm went off TWICE the night before my friends wedding FOR NO REASON. Once at 11:30pm and once at midnight. I watched as families with young children and babies get into their cars and leave (in the middle of the night!) to find other places to stay. And they had no answer as to why this occurred. Someone mentioned a faulty wire. But somehow, after the fireman came the first time, it didn’t get truly repaired and went off again.

Imagine all of this is happening the day and night before your wedding - the stress and upset my friend felt was heartbreaking. And, by the way, NO effort to fix this was made. No refunds. No apologies. Nothing.

And just to top it off as I checked out the front desk just charged my card without telling me. When I asked her to please tell me the total price she told me some asinine price that was way too expensive as my friend had a reduced room rate for the second night. I told her this and she looked at me like I had 10 heads and told me she has no knowledge of this. Then she asked if I had some sort of proof. I informed her that when I made my reservation I had provided the code and, since the computer system was back up and running (only took 3 days…) she should see that. She said again she had no idea so I had to pull up the wedding website with the information before she finally refunded the money for the reduced room rate. I immediately informed the bride that they have likely been charging everyone too much who checked out prior to me without knowing they didn’t immediately input the correct codes based on the reservation information. Then she commented on how glad she was to have not been working the weekend as she heard how crazy it was. LIKE SERIOUSLY. How do you think WE felt. Or the BRIDES in the hotel.

Just such a shame for these brides and grooms to have this experience, let alone the families and friends there as well who traveled from far and wide to enjoy their weekends. And how awful to not even say ‘I’m sorry’ or offer anything to repair the damage. Would NEVER stay again.

I didn’t even get into the awful, dingy, musty rooms with broken blinds, bugs and mold that were in both my room and my friend’s (the BRIDE). And the amount of noise (not from people but banging and clanging in the laundry room, etc.) that kept me up ALL night each night as I was on first floor.

Just don’t waste your time or money on this place. There are two other hotels in the same complex as this one so choose one of...

My partner is a physician who works grueling 8pm–8am hospital shifts and used to stay at this hotel over 300 nights a year. In recent years, she’s preferred the nearby Residence Inn by Marriott—about a mile away—which offers far better service. Still, due to availability issues, we’ve had to return to the Courtyard several times in the past few weeks. Sadly, nothing has changed.||From our first visit together, the experience was frustrating. Despite being an Ambassador Elite member—Marriott’s highest tier, earned by spending over $23,000 (my partner spent nearly double that amount in 2024 -- $43,000!) and staying 100+ nights (my partner stayed over 300 nights in 2024 !!) annually—my partner was denied basic entitlements, including:||• 4pm late checkout||• Digital key access||• $10/day per adult in breakfast credit (up to $20 per room)||After repeated requests, the hotel begrudgingly allowed late checkout and digital key access. But they flat-out refused to honor the full $20 breakfast credit, incorrectly insisting that only $10 per room was allowed. We respectfully challenged this based on Marriott policy—and confirmed in writing with her Ambassador Elite representative that $10 per adult per day is indeed the standard. Still, the hotel would not budge.||Our dealings were primarily with two kind and professional front-desk associates, Tim and Christina. Unfortunately, they’re left to shoulder the burden of enforcing misguided policies handed down by a non-present and dismissive management team. On every occasion when we requested to speak directly with a manager, we were denied.||Today was no better. My partner asked me to follow up about a room change and the unresolved breakfast credit for three previous nights. While the room change was approved, I was again denied the credit—this time by Margaret, the Assistant Manager, who finally emerged from the back office. She was rude, visibly annoyed, and said bluntly: “We’re a franchise and don’t have to honor that policy.” With that, she turned and left. No explanation, no empathy, and no interest in resolution.||After this, I did some digging. Turns out, our experience is far from unique. The hotel has an “F” rating from the Better Business Bureau, is unaccredited, and has over 100 unanswered complaints. The owner, we’ve been told, is Shivani Patel, who has not visited the property in nearly two years. That speaks volumes. Absentee ownership combined with disengaged management is a recipe for failure—especially in hospitality.||To be clear: this review is not a complaint about one bad employee or a one-off issue. It reflects a pattern of disregard for Marriott’s highest-tier customers, and an institutional failure to deliver even the most basic level of service. ||||If you have a choice, stay elsewhere. Middletown has better options—and certainly ones that won’t treat you like a nuisance for asking to receive what you’ve rightfully earned.||||P.S I forgot to mention, in several of the rooms we’ve stayed in, the electric sockets are loose and coming out of the walls, the bathroom sinks drain extremely slowly, and the shower are rusty. Also, the rugs are dingy and smell as if...

I came here with my wife and two kids on a family vacation. One of my children is 3 and the other is 1. We chose it due to its proximity to Legoland. The arrival night was fine. However, when we came back to the room after 6pm on the second night, we found that housekeeping had emptied one trash can and placed fresh towels on top of the microwave for us, the room still had crumbs all over the table from when the kids ate the night prior, the bed was not made, and the trash in the bathroom was left overflowing. I called front desk and a young man named Trey answered the phone. I asked if he thought this was appropriate for housekeeping and he said that he didn't know, but that he would call housekeeping. I was then placed on hold until the call was dropped. He called back 5-10 minutes later and informed me that I was not scheduled for housekeeping, only a "refresh." I asked why that was, and he said that he "didn't know." (I don't understand who is supposed to know, in that case?). At no point did he offer any solution. Meanwhile, my 1 year old was spilling the contents of the bathroom trash can onto the floor and was about to play in it, and my 3 year old was asking to eat given that it was the evening. So while cleaning the room myself, I called the corporate office to complain. While I was, my wife had gone downstairs to order food for everyone. I got on the phone with Marriott's corporate office to complain. My wife returned after 10 minutes saying that there was never any representative to be seen anywhere in the lobby, including the front desk or the restaurant. She even saw a man came to check in and could not because there was nobody to help. So she was not able to order food for my crying children as I cleaned up the food and garbage filth that housekeeping refused to clean when they came in. When I let corporate know that there was nobody in the lobby and asked what is going on at the hotel, the man on the line seemed concerned and said he would call the hotel to check. He then came back and said that he called the hotel 5 times and nobody picked up. Since nobody was at the front desk, I'm thinking that anyone could have walked into the hotel at any point during all of this time and nobody would have been there to notice. Corporate sent the hotel my complaints, and the front desk of the hotel just sent me an email compensating me for this horrible experience with 5,000 points. You decide for yourself whether that is adequate compensation for the filthy room, lack of safety, failure to provide amenities, and lack of concern from front desk staff member Trey. I do not think that this is an adequate response and I would never recommend this...