Hampton Inn Middletown — Hotel in Town of Wallkill

I’m a single dad with 3 kids. Twin 10 year olds and an 8 year old. I have family who lives nearby, so I often stay here or at the Courtyard Marriott. I usually let the price dictate which hotel I will be staying in. I’ve noticed over the years that the staff at the Courtyard Marriott is so much more professional and accommodating. I’ve never had any issue there. Now as for the Hampton Inn……

Here is the reason for the one star. The hotel staff just doesn’t have what the Courtyard staff has. The Staff at the Hampton Inn usually makes me feel like I have to take whatever it is that they give me…….. This was our last experience with them… I booked a room over the phone with a live Hampton Inn Middletown Representative because I needed to have a rollaway bed to accommodate my family. The Rep guaranteed the reservation included a rollaway bed with the appropriate room. Reservation made room paid for over the phone! I then showed up early on the day of our reservation to make sure that this arrangement was made. I show up at 1030am the day of………. The person at the front desk tells me that the reservation was made but there was nothing about a roll away bed. At this point the front desk rep says she would “make a note” but she couldn’t promise us anything……. My blood started to boil. Not only did I spend 45 minutes on the phone with one of your reps the night before to guarantee the roll away…. (if it wasn’t available I would have stayed somewhere else) now after you have my money, I am physically in your lobby……. Early! (Check in is a 3) you’re telling me you can’t promise me anything?! I’m 3 hours away from home with 3 children on a holiday. I’ve stayed here several times with roll away beds in the past!!!!!!!!

We weren’t coming back to the room till 11pm. So we were stuck with whatever they gave us at that point. Well we spent an amazing day with family….. then after an exhausting day and returning for a solid nights sleep, at 11pm……… we were told that THAT hotel, The Hampton in Middletown NY, NO LONGER USES ROLLAWAY BEDS…… at all……. And haven’t had them for a COUPLE OF MONTHS??????!!!!!!!!!!. Their idea of compensating us for THEIR Incompetence….. and “their mistake” was to make sure that the staff knew not to make that mistake in the future!!!!?????? Oh geeze thanks…… but how does that help me and my family in the moment…….. Meanwhile I thought, at the time I was making the reservation, instead of looking for internet deals on a room ( I could have paid 140 for same exact room at the same hotel) , I pay 190 for a room over the phone so that I can make sure my family and I have A ROLL AWAY BED…….. insuring a good nights sleep.

Long story short stay somewhere else (Marriott Courtyard) . The Hampton Inn in Middletown Is not looking to make sure you’re comfortable! They …. Unfortunately put $$$$ before you’re comfort, they are just looking to fill rooms and make $$$! Good luck . Stay across the road at the Marriott.

Oh and so that you don’t think I’m saying that all of the staff was being absent minded and unaccommodating …… the guy who was helping set up the waffles for breakfast and restocking the bagels…… he was awesome! Very helpful! Promote him. He was working on...

Stayed for 8 nights--the longer you're in these places, the more you notice and the more you interact with staff. Extremely unprofessional front desk staff--one girl picked a fight with us because we wanted housekeeping. I had to invoke Hampton's 100% Guarantee, and after we still had an issue with her she said "I'm already comping you a night, what else do you want?" and while walking off "Talk to my manager".

The rest of the staff were pretty indifferent to us. On one night we went to the front desk for utensils/plates, and the girl was out from behind the desk chatting it up with her boyfriend. She just pointed us to where they were kept (behind closed doors) and kept on with her conversation. On a separate night, the front desk actually went and got them for us--you know, customer service? I asked for a firm pillow, and they could not find one at all.

Our TV was on the fritz and would shut itself off. I had to unplug it a few hours, then plug back in. Our TBS channel was blocked, and 2 channels had a loud ring to them--so loud they were unwatchable.

King rooms are a little tight with all the furniture they try to cram in the rooms. I counted 5 pieces of furniture on one wall! Clean rooms, a little awkward bathroom (I wish there was usable space below the sinks) and clean hotel overall.

The managers were accommodating though and listened to our concerns. The Housekeeping staff was warm, friendly, and professional and made the stay bearable.

The rooms ending in 00 (i.e. 100, 200, etc) on the corners are about 5 feet wider than the normal rooms, but when I inquired about transferring to one, front desk just said "they get reserved quick" and didn't bother to look at dates to transfer us. The King 1-bedrooms are bigger I guess, but no kitchenette and it was $30 extra per night! (Most of the hotels I stay in are about a $10-$20 difference).

Breakfast is OK--standard fare, though I did find a hair in the gravy. That may have actually improved that gravy.

Fitness room is really nice--the elliptical and treadmill both have TV monitors built-in. There is also a stationary bike and free weights.

The hotel is pet friendly, but not much room to walk them. There is a pet area behind the Courtyard, which is ok, but I wish hotels would fence those areas in so I could let the dogs off their leashes.

The area itself is in a hospitality area, with 2 other hotels, and 4 restaurants. Blue Martini is pricey for pretty good food and dirty floors. 25% off your food bill with your room key. Outback was normal, and everything at Chili's was way too salty.

Our room did not have an ethernet port (just a telephone jack), so I could not set up my own wireless network. Had to log into the hotel wireless everyday.

Overall, its a very nice hotel, but the staffing needs to be addressed. I stay in hotels 8 months a year, and a bad customer service experience can ruin otherwise nice facilities. Would not stay here again, but then, I wouldn't want to stay in Middletown...

Location is great, very close to Legoland, food, shopping, etc…. But if you’re booking on and think “it’s Hilton branded, it’ll be fine” and don’t check reviews before booking, you may end up disappointed like me. I booked on booking.com, but when I read the reviews on google I tried to cancel. My refund period already expired, so I was going to have to pay a cancellation fee of $155. I reached out to the hotel to ask if I would be able to cancel/reschedule, as this was my son’s 3rd birthday vacation and I really wanted to relax for a couple days. I didn’t want to have any issues, this was a little “staycation” for me and I didn’t want to do any cleaning, moving, etc…

The rooms are clean at first glance. I went around with a Clorox wipe and cleaned all surfaces, it came back completely white which was good. The carpets were a little dingy, but it’s a hotel that’s expected sometimes.

It wasn’t until I tried to put my son to sleep that I started unraveling all the nonsense in the room… let’s just say if you stay here please check the bathroom and air conditioners. They clearly have a big ventilation problem. I called the front desk to ask for new blankets, they told me I have to come downstairs and get them lol. $150 a night to have to go downstairs with your toddler and get new blankets? I think not lol. I went downstairs and showed her the problems I’ve had with my room, she kind of just brushed it off. The rooms smell EXTREMELYYYY musty.

The next morning I went downstairs to complain again and they moved my rooms.. into a room that had an even worse problem.

Please check your air conditioners, bathrooms, walls, etc before you stay here. I would write a more detailed review but they gave me a refund and were quick to go in and “fix” the problem, however there is no fixing that type of problem with the amount of rooms they have. If it smells musty, there is a reason!

I checked out and checked into the Holiday Inn Express in Chester… way better experience. Helpful and friendly customer service, updated rooms, CLEAN, smells very nice, and will bring stuff up to your room if you need it. They even went out of their way to provide me with utensils I forgot, to feed my son. Must better experience, I wish I booked my 3 day stay here instead of at Hampton.

There was nothing “relaxing” about staying in Hampton… nothing relaxing about moving rooms with your 3 year old just to get another infected room! Then to have to pack up all again and leave was such a hassle.

You get what you pay for. I’d attach photos but again since they gave me a refund I won’t.

Please do your research and listen to the other reviews on Google.. they are not lying. Booking.com seems to be hiding the bad reviews.

This is a health hazard!!!!!!!!

Edit: I woke up this morning and see they charged my card anyways. I will be posting the photos and leaving a more detailed review if they do...