Dunkin' — Restaurant in Town of Wallkill

First, DD had the Best Coffee, I go thru 5 Extra Larges a Day as I travel around the Hudson Valley. Also I want to make sure past employees reading this that the Employees that worked here abt 6-8 months ago and back for the past 5 yrs that this WAS a 5 Star Location. For this Specific Location near entrance of the Old Caldor Mall. This has happened Multiple times at this specific DD , no other DD does this happen at. I just sat in Drive-Thru Outside Lane for 5 min. The car on the Inside Lane ordered. Then another car pulled up to the Inside Lane abt 3 min after myself. They then took that car’s Order while I waited another minute while on my way to Work. First, there are 5 employees, 3 girls & 2 guys that are very good at this location, so it’s Not every employee. I’ll now continue; I’m an everyday customer at this location in Middletown, also at the 24 hr DD in City of Newburgh and I go abt twice a week to the DD on Route 300 in Town of Newburgh. But this is the ONLY Location that you can watch 2 or 3 cars place an order while you sit there. Today it was 2 cars I watched order. The Management here to allow this to happen about 2 out of every 7 days must not understand how to run a business. Luckily it’s DD and many ppl are gonna come just bc they want their products. But this location is bad!! It just started happening abt 6 months ago. Prior to 6 months ago it was an entirely different staff running the drive-thru and I am guessing they had a Management Change. There are 2 others nearby that if you live in the area you can go to. For me this one is only a few buildings away from my job so I really have no other choice that makes sense, it sucks though! Up to 6 months ago, this was a 5 Star Location. Times change very quickly!!

Adding to this review; this is now the following day. I’m sitting AT THE DRIVE-THRU WINDOW, I pulled up to it at 3:38pm. It is now 3:44pm and I’m still at the Window with 5 cars I can see behind me waiting patiently. What did I order? A Large Iced Coffee w/Hazelnut Shot. Why am I still here? Because I’m waiting for the coffee to Brew. It’s now 3:46pm and I’m finally leaving. This location very unorganized which I blame...

This location needs to hire better or close the location. As someone who has worked for Dunkin Donuts in Middletown when I was a teenager the customer service is actually disgusting now! I just came from Dunkin Donuts on 211, I waited in the drive thru for 15 minutes until someone took my order. I ordered a medium coffee light and sweet. I get my coffee and there is literally no sugar in it! Burnt coffee taste literally. This is at 5:45 am in the morning. How could your coffee be burnt?! The coffee has a shelf life are they redoing the coffee, I believe after 10-12 hours if I can remember?

Where is the franchise owner Sergio? He used to own the Dolson locations and the old 211 location. Where is he? He ran a tight ship and would visit the locations and make sure things were running smoothly. This is just ridiculous, the hiring young people who just don’t care and with a very laxed lazy attitude. You have people waiting in line for over 20 min during the weekday morning commute. Then you give them the wrong order or mess up what they asked for. Do better! I will be looking into who the franchise owner and writing something. As someone who never comments on business this is very atrocious....

So far for the last few months this Dunkin has been horrible and unsanitary. As I walked in , I slid an twisted my ankle/ sprained my foot ! They had no wet floor sign up ! I’m hurt ! And in great pain.. There’s a young girl who works inside of this Dunkin’ Donuts as of September 7, 2024 with hot pink hair, who is extremely rude and disrespects customers. I had a small problem with my coffee the day before that I asked to be remade after providing receipt of purchase and she was extremely disrespectful and slammed the window. There is a store manager by the name of Heather, allegedly that, I would assume would do better hiring her staf and training staff in regards to safety precautions for the Store ! I spent a lot of money in this store. It’s a shame that the staff that they hire are completely unprofessional, undertrained, and Disgustingly not sanitary!! Safety should be...