Olive Garden Italian Restaurant — Restaurant in Tracy

Olive Garden has evidently introduced delivery. I’ve tried to order on the app and it keeps saying order cannot be placed, try curbside pick-up instead? I thought maybe it was Apple Pay so I changed it to PayPal and same thing. So I tried my debit card and again same thing. It was 8:30 at night so I figured maybe since they were closing in 90 minutes it won’t take delivery orders. So the next 5 days I tried again using the different payment forms. I ended up ordering from different places with no problems. My last attempt was today at 1 pm and same thing. I’ve wasted a couple hours of my time trying to place an order with them and no success. So I called the restaurant and I asked them are you having a problem with delivery. The lady asked if I used the website and I told her no I have the app. She said they partner with amber and she’s had Uber orders today. I asked were the orders placed on Olive Garden’s app or Uber’s and she could not answer that. So she has a customer trying hard to give the company money and she offers no solution other that I can come in for order pick-up. Well if I could I would but I broke my knee cap and cannot drive and I depend on delivery. I never use Uber directly because they increase the price of the restaurant’s items and they charge various fees and you still have to tip of top of that. So if I try placing a $25 order from Olive Garden it will be $50 plus tip with Uber orders $32 plus tip through Olive Garden. I’m on disability and don’t have the money to pay double for a meal. I don’t really spend this much on a meal but it was my birthday and I was treating myself. So this ruined my birthday. And have tried to treat myself to no avail. It’s bad enough to not being able to place my order on the app, but the lady from the restaurant treated me like I’m an idiot. Are you living in our delivery libation? Yes I live about a mile away. Are you sure you’re using the app right? Um yes, it’s saying it cannot process the order and asked to use pick-up instead. I asked if I could place the order on the phone with her and she said no. She said I don’t know what to tell you. So no offer to help or maybe go check with manager. So was rude. Never apologized for the app problems. I go to Olive Garden each year for my birthday. I get the same thing each year. Like all good social media people I take a photo of my food and post it. Each year you can see the portion size gets smaller and the price goes up. In 2022 the pice of my meal was $15.99. This week it would be $26.99. That’s $11 more or roughly 75% in 3 years. You only get 2 breadsticks and the portion size last year was about two thirds of what it was 3 years ago. Needless to say I’m done with Olive Garden..The quality, portion sizes and service have gone way down while the prices have...

I had an ok waiter last night. I think his name was Adam. He was cool and all but rushed me and my partner to get out of there. He made it clear he wanted to go home after checking on us 6 times in a hurry. Told him to clean our table off so he can leave. He did and left before we did I believe. I still tipped him greatly though. He and the rest of the staff were really upset due to those gigantic families coming in really late for those irritating graduation parties. Even I wanted to leave but stayed only for a drink. It's not fun when you have 30 people coming in at the same time especially during closing time. Could've taken the family to Taco Bell not here. I don't like how they got rid of almost everything on the menu. It's not the same and looks cheap. They ALSO don't suggest wines anymore! Usually when a waiter has a table, they bring a bottle for the guest to sample, but sadly they DO NOT OFFER WINE SAMPLES ANYMORE. Nor do they upsell it. Too bad, I wanted to buy a bottle. And the waiters STILL go into the wrong door when servers are trying to run food: that's how accidents happen, but they didn't care. This place has gotten worse over the years and it's not as appealing as it used to be. Trust me, it's not fancy or nice like it was when it opened, the teenage hosts are the absolute worst. These young girls really don't want to seat you and they WILL make you wait while they're laughing with the To-Go people and other waiters. Not only are their attitudes bad, but they're also bad liars. I called in 10 before and that host said there wasn't a wait for two people, but when I got there the young black girl hostess told me there were no tables and a 45 minute wait. The other hostess told her to stop lying, there was a table that was just cleaned off for us. We took it and thanked the nice hostess. That girl just gave us dirty looks and kept saying she wanted to go home. It's not my fault, there were several graduation parties there. I only wanted a table for two. Sheesh. If the manager were there, they wouldn't be rushing the guests at all like they did last night. I'll be back because I enjoy coming here, but they REALLY need some more honest and nicer hosts. Servers need to realize that the CUSTOMERS are the priority. Without them, they wouldn't have a paycheck or TIPS! I left a ten dollar tip on a 35 dollar order because I'm not stingy. But I also DO NOT LIKE BEING RUSHED. Manager needs to address this before it gets worse. These kids obviously don't need nor want their jobs. Give them to...

This It's one of those sad days that this chef actually has to call out another restaurant for a safety violation that he saw happen right in front of him. At this site, I witnessed someone deliver food to a table, let it sit there with those folks for more than 5 minutes out of the waitresses sight, and then come back and gather it up for delivery / service to another table. This was caused by the waitress spending more time with her friends and not paying attention to the details of what food went where. Once I saw what was happening, I warned the poor woman receiving the dish where it just came from. It never left my sight and I was shocked it was delivered as normal no problems. The poor woman checked and it was cold . I can also say the waitresses action grossed her out as most would be. She asked for a refire and then couldn't even eat the new one becauseof the wonder what else happened outside her view. I doubt the waitress has even understood her actions just stopped 6 people from ever coming back again and all telling a terrible story.

And now...I would never approach the following comment unless I had a good reason. I will add that the waitresses size doesn't overlook others rights and they don't need to get out of your way because you are larger by far.

The waitress was large...so large that two could not pass one another in the isle without both moving slow and turning sideways. The problem was her attitude. She got really angry when people waited behind her while she was talking to her friends. She took up the whole isle. Sadly her attitude when asked to move was close to find somewhere else and walk around because I'm busy talking to friends and they are more important. She did this to my GF and 2 others coming to the table from the bathroom. Your waitress gets this comment for her rudeness. If that is how she wants to be a waitress, then the woman needs to find a new career cause as a chef I would fire her on the spot.

Won't be back, won't say nice things about that place, and can not recommend this place...