Tracy Honda — Local services in Tracy

My wife and I were paying over $1,100 a month for two car notes. We live in San Francisco and due to parking, one of our cars was stationed in the East Bay (meaning we never drove it.) We did not know what to do but we knew we did not need two cars and were wasting our hard earned money. I contacted Tracy Honda and they completely saved us! We showed up with both of our cars on the 1st rainy Saturday of the year. My wife's car was a 2021 Nissan Altima and I had a 2019 Honda Civic, which I loved and had previously purchased from Frank and his crew at Tracy Honda. As we plan on growing our family in the near future, we were hoping for something with more space. But due to me being an educator and her a health and fitness advisor, we fit in the "blue collar" category on the income brackets. Our credit also was not the greatest. We thought if lucky, we'd leave with a newer Honda Civic... When I say Frank spent HOURS working with different banks to get us the best bang for our buck. We also had a very complicated situation due to our trade-ins. Mandeep was very attentive and checked-in with us regularly to ensure us that they were doing everything they could to find us the best deal.

While we were waiting, we kept staring at the Sonic Gray Pearl Honda Accord they had showcased inside. My babe kept saying how much she liked it. I told her "we will aim for that next time babe, let's just hope we leave in a different car from the ones we drove up in." Not too long after, Frank walked up to us and told us he got a bank to approve us. He got us the best deal he could with our complicated situation. He ended it with, "I am putting you in a brand new Honda Accord Sport, I have white or the Sonic Gray", I said "oooo white, what does the Sonic Gray look like?", he pointed to the car my wife had been gazing at the last few hours. I said "like that one?" He said "Just like that!" The smile on my wife's face and the excitement in my eyes was priceless.

Frank was amazing and worked so hard to make sure we didn't just leave with a car that we were content with but with a car we could be ecstatic about! Mind you Frank had to fly out early in the morning for a mangers training. He is an amazing manager, leading a great team!! Mandeep prepared our car for us, detailing, coating, setting the system up, and everything else that goes along with driving a brand new car off the lot. He made sure to help us get all our stuff out of our old cars. And answered any questions we had.

I refer all my family and friends to Frank and his crew at Tracy Honda. Because I know Frank is not just a sales guy but a caring person who is going to make sure anyone driving off that lot is happy, comfortable, and most importantly, safe! If you are looking for a new car, have great or not so great credit, trade-ins, little money down, go see Frank and his crew at Tracy Honda. I promise you you won't be disappointed by the bomb customer service Tracy Honda offers...

So, I was driving past Tracy Honda after watching my Ford Cmax being towed away for the very last time. I have never previously owned a Honda and my only previous Honda experience wasn’t great, in fact it was awful.

I entered Tracy Honda with quite a bit of trepidation. I was really just looking to compare prices to the Toyota’s I was interested in and had zero intention of buying this day.

I was greeted with a very pleasant “hello” by a sales lady named Kristie. She asked what I was looking for, I told her I was mostly interested in the Civic and I told her a price range I was wanting to stay close to.

Kristie showed me a couple new civics that had just come off the truck. She said they couldn’t be driven yet because they had been put into the dealers system yet.

I asked if there was a used civic on the lot in similar body style and features. She has me drive a 2021. It drive well. I said it’ll be my car for the foreseeable future but eventually we’d give it to my daughter for college.

After the test drive I noticed an Accord that was below MSRP. I asked Kristie if it was available to test drive and before I knew it, I was taking it off the lot. While out on the test drive I called my wife to talk to her about this Accord. We both agreed it was a good deal compared to other vehicles we were looking at.

I asked Kristie if I could talk financing terms and to see what Honda offered for financing. She was so helpful. Kristie is really a very kind and caring person. I fully understand making a connection when it comes to sales but there’s making a connection to sale a car (or anything for that matter) and there’s people who are interested in you as a person. Kristie is that sales person who is interested in her customers and wants to learn about them.

I have to say the whole process from beginning to end was very easy at Tracy Honda. The sales manager James was very nice as well as the finance guy Todd. There were some things we didn’t want to purchase as options and they didn’t give us a hard time about taking them off the purchase price.

I can honestly say, if you need to buy a new car call Kristie and let her know you need a new car. She is terrific! Thank you Tracy Honda for a great car...

I recently purchased a brand-new 2025 Honda Pilot from Tracy Honda, and I couldn’t be happier with the entire experience! From start to finish, the team at Tracy Honda made the car buying process smooth and even enjoyable.

It all started with Conner, who took my initial inquiry over the phone. He was honest, informative, and reassuring, addressing my concerns without any sugarcoating. He made me feel confident that Tracy Honda could make it happen and they absolutely did!

When my family and I arrived at the dealership, we were immediately welcomed by the staff. Our scheduled appointment was with Jose Guerrero, and let me tell you he was phenomenal! From the moment we met, Jose made sure we were comfortable and truly looked out for us. We never felt like just another sale; instead, he was genuine and incredibly knowledgeable. He carefully went over every detail and made sure we were getting the best possible deal. Jose went above and beyond to make sure we were happy, and we left feeling like we had been taken care of, not just sold to.

To top it all off, the process was quick, easy, and hassle free, much smoother than we expected! Another employee Dom noticed my husband and me admiring our new car. He surprised us by bringing out a big, beautiful bow and even offered to take photos of us with our new Pilot. It was such a thoughtful touch that made our day even more special!

The Tracy Honda team is truly outstanding, and I can’t recommend them enough. If you’re looking for a dealership that values honesty, efficiency, and customer care, this is the place to go. Huge thanks to Jose, Conner, Dom, and the entire Tracy Honda team for making this an unforgettable experience!

Five stars all the way!

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