Starbucks — Restaurant in Tracy

First off, whoever designed the drive through did a terrible job. Cars half in the street blocking traffic because there's simply not enough room for more than 4-5 at a time. It took over 10mins to get where you order and there was only 4 cars in front of me. Once there, I was told that they couldn't run any cards and only app orders or cash were being accepted. I only had a $100 bill on me so, naturally, I inquired if it could be broken, to which they said yes.

My order was a simple venti white mocha, hot, with an extra shot. When I got to the window I handed my $100 and was told they didn't have change for it. I politely informed the person that I asked about it and was told they could. They said "Hold on." closed the window, talked with someone for a minute and then came back and said "OK." I was handed my drink and it wasn't a venti but, a grande instead.

I turned back to inform them but, the window was closed again. So I took a sip of my drink and it was very apparent that no one had changed the filters in a LONG time. It was very harsh, burnt and bitter. Barely sweet at all. I looked in my mirror and saw the insanely long line and just couldn't put those other people through them making me a new drink. So, when my change was brought out, I just left.

I have no intentions of returning to this terrible location. Side note: The guy in front of me must not have had cash or the app. He went straight through but, had to wait until the car in front of him left, since there was no way...

I don’t understand the culture that has developed at this Starbucks. The manager Natalie teaches her staff how to be the most condescending self righteous entailed employees. Do you realize you are the first people that most of us who WORK in the morning meet?, you are our first interaction with the world. This isn’t the first time a Starbucks employee acts very high and mighty at this location. They seem to think that saying “have a great day” with condescending tone is their way of being polite? No what it shows is that you are immature and childish. I do not understand the complete lack of customer service that is at this store. There will be only one car in the drive through and only one drink comes out but it still takes them well over 15mins-20 mins…..in a drive through people, with one car? It does not make sense. There is no communication from staff to customer outside of we are working on it. Um fyi Starbucks staff there are windows and we can see you guys goofing around🤷🏻‍♀️🤦🏻‍♀️The staff are always treating the customer like we are an imposition, inside and outside of the store. I am going to avoid this place like the plague. It’s a disgrace the way this manager Natalie is teaching this location to behave. Maybe she needs to have some training in customer service and efficiency.

Also check your drinks they seem to like to tell you the label is on the cup when you ask which drink is which. Ordered 6 drinks….every single drink was a wrong...

I placed a mobile order and waited 7 minutes passed my pickup time to bother asking about it because they seemed very busy. When I asked your barista Nathaniel if he sees my drink he asked me my name, but before checking he walked away and went back to the drink station and started filling up a cup of ice water. I said was that a yes or a no on my drink that was supposed to be ready 7 minutes ago. He came back looked and said no. Then asked to see my phone. Upon showing him he responded “that’s a lot of substitutions” and walked away again. At this point his male co worker began laughing. I said wow as I was in disbelief that was the response I got. Nathaniel then said “I didn’t say I wouldn’t make your drink” and walked away again… Umm I never said you said you wouldn’t?

First of all this was an incredibly strange and unprofessional way to handle not having someone’s drink ready. A simple it’s not here but we will make that for you like your female coworker said after your sarcastic remarks would have sufficed.

Secondly, if you think changing the syrups in a drink from regular to sugar free, requesting oat instead of regular and adding cinnamon and cold foam is a lot of substitutions and insinuating that was too much for you to do… you may be in the wrong line of work buddy. 😉

Horrible customer service from Nathaniel and his...