Arby's — Restaurant in Troy

I would give zero stars if possible. Have visited this Arby's several times since relocating my business to this area. I have tried to give it the benefit of the doubt, even though every time I have been there , my order was messed up somehow. My visit yesterday will be the last. The young man behind the registrer could not get the order right in his computer. After I paid $20 for lunch for two, I was told that they were out of onion rings. None left in the whole store. I did not want curly fries for a replacement and just requested it be refunded. That took almost 10 minutes, since the manger was replacing the napkin holders, with store bought napkins, since this location was out of napkins as well. Once I was finally ready to sit down with my food, I was given my Jamocha Almond shake, with whipped cream on top. I DID not want the whip cream. The gentleman who made the shake was really rude about having to make another without whipped cream. And just continuously berated me for "having a bad day" and to "take it easy", the onion rings would be back the next day. I advised him more than once, I was not angry, just frustrated with the time it was taking to get to actually eating the (now cold) food I had ordered. He refused to let let it go, and made me another shake that was not mixed up at all. He told me that since it was a large, the cup was too big for him to do it properly. When he handed it back a second time, the shake was dripping down the sides and the cup was a mess. All this was going on right in front of the manager and yet she never said a word. Never even an apology. I just requested another refund for the shake. I was so frustrated at this point, I left my entire meal on the table and left. The staff here is very rude. With the exception of one employee who works the register. He was not working at this time. I have been disappointed in this place every time I have been there. Learned my lesson about giving it...

Pulled up to Arby’s around 8:45 PM. Majority of the workers were laying around sitting at the tables. The manager who was no older than the employees was playing around in the drive-through window with a young man who was supposed to be taking the order I ordered a jamocha shake, and a vanilla shake, I pulled off from the drive-through window only to notice that the vanilla shake has strawberry and chocolate in the bottle and a jamocha shake was just as light as the vanilla shake. I pulled back into Arby’s drive-through told them that vanilla shake have chocolate in it ask for another Shake the young man that took the order, became annoyed and slam the window and began making the vanilla shake. The young lady at the window who I now found out was the manager came to find out what the complaint was, and stated that there was nothing she could do about the jamocha shake, she then handed me the shakes with whip cream running down the side of both shakes.. I asked her to wipe it off. I asked her to speak to the manager. She stated that she was the manager I said as the manager you would actually hand the customer cups with ice cream and whipped cream running down the sides of them and she said have a nice day and slammed the window. Someone needs to manage the kids on the night shift it can’t be someone who is horse playing around with them. I won’t be back but I know that...

Worst Arby's ever i’ve came here three different times and every time my food is always cold the first time I went I just ordered assuming my food would be fresh because I used to work at Arby’s and I know the standards there but the first time my food was just barely warm as if it was sitting on the warmer the second time it wasn’t even warm it was just old chicken nuggets that had been sitting for who knows how long then the last time was yesterday in which I specifically asked them to drop my food fresh and they still handed me cold fries & didn’t drop them fresh my chicken once again was just barely warm as if it had been sitting the nuggets were so hard to bite into from being old and overcooked I order the same thing every time btw but i’ll never be returning to arby’s again I gave 3 chances clearly they need new employees the fact that they have served me cold old food 3 different times regardless of me asking to be dropped fresh they don’t care i’ll take my...