Jersey Mike's Subs — Restaurant in Troy

What a disappointing experience I had on Sunday, March 30th. The day before, I decided to order online at 8pm to pickup my order on Sunday at 12:15 P.M like I always have with no issues.

We arrive at 12:10- 5 minutes before pickup. They were pretty busy being a Sunday so I figured we would have to wait a few minutes past our pickup time which was no problem.

I send a screenshot to my boyfriend of the order information I received the night prior. He goes in and waits patiently for our food to be ready. 10 minutes goes by, 20 minutes, then 30 minutes. He then asks about our order- which is 2 bowls, didn’t think it would take so long.

He’s then told there’s no order under my name. He then shows them the ticket number I sent him, and they tell us there’s no such order under that ticket #. At this point, my boyfriend is pretty frustrated and tells them we do in fact have an online order today, and it IS paid for.

He is then told by the GM Holly A that - “You’re just showing me a screenshot. Am I just supposed to give you free food sir?” Which was ridiculous to say to a customer.

I then come in to see what the problem is and to show the confirmation email I received with the correct store, confirmation, order date, and pickup time. She then tells me that I “ came in here to cause a scene”. Wow. That was NOT my intent. Just wanted my food that I already paid for.

Another employee chirps in and says “I wouldn’t even give them their food- just give them a refund.” WOW.

I tell them I put the order in at 8PM the previous night and have been waiting almost an hour for these 2 bowls.

The whole vibe changed after I said that.

Holly A the GM then told me nicely that the workers the previous night must have thrown out our ticket, that’s why our food wasn’t ready.

Extremely unprofessional and rude manager Holly A.- on Sunday, March 30th. She must’ve been having a bad day. How does one accuse someone- A CUSTOMER of trying to get free food that has CLEARLY been paid for. I am not a person to try and get free food- never have been and never will be. And I have no respect for people who do. The manager Holly A. didn’t even apologize after we finally received our food. We usually get Jersey Mikes once every week or so. Now, I don’t think I will be returning for a while if ever. So just a heads up if you order online with them- be prepared and have proof of payment and order or you might be accused of being a...

Jersey Mike's Subs is a fantastic sandwich chain that offers a wide range of fresh, made-to-order subs. I recently visited one of their locations and was impressed by the quality of the food and the level of service.

The menu at Jersey Mike's Subs is extensive, with a variety of meats, cheeses, and toppings to choose from. I ordered the "Original Italian" sub, which was loaded with delicious meats and toppings, and it did not disappoint. The bread was fresh and chewy, the meats were flavorful and well-seasoned, and the toppings were fresh and tasty.

The service at Jersey Mike's Subs was exceptional. The staff was friendly and knowledgeable, and they took the time to make sure my order was exactly how I wanted it. The restaurant was clean and well-maintained, adding to the overall positive experience.

One thing I appreciated about Jersey Mike's Subs was the value for the price. The subs are generously portioned, so I left feeling full and satisfied.

Overall, I highly recommend Jersey Mike's Subs to anyone looking for a delicious and fresh sandwich. The food is top-notch, the service is excellent, and the overall experience is fantastic. It's definitely...

Updated December 31, 2024

We did have an issue recently with an order being canceled but not being fully canceled (food was canceled but payment was still taken), and I'm happy to say that the General Manager reached out and made everything right. I do feel it was a combination of things that caused the issue. Hopefully, since it happened to me, it won't happen to anyone else and was a learning experience for everyone involved.

Fair warning: If you order through the Jersey Mike's app and for any reason you need to cancel your order, you CAN NOT cancel the order via the app. You must call in and have them cancel it on their end.

Original review: Was pleasantly surprised when I finally gave Jersey Mike's a try. We have now eaten here many times. Tried a few different subs and everyone was pretty great. My only complaint would be the inconsistency of how they are made. Sometimes, we get a lot of cheese on our cheese steaks and other times, it seems like it definitely needs more. Regardless, they always...