Pizza Hut — Restaurant in Troy

Edit: After contacting the support email for the franchise was told that somebody would be contacting me to speak about my negative experience a week went by with no call. I sent a second support email to the adress that was provided and was told that somebody should have contacted us about our negative experience and that their senior operator would be calling me and they were very sorry. A week later and we still have not been contacted. Pretty much all around just the worst customer service interaction I have had in my entire life and definitely wont be going back.

We got the wrong pizza but when I talked to the manager they said thats what the ticket claimed we ordered which apparently means they can't do anything including just simply remaking me what I wanted (Nobody was rude/angry or short with him at all.). So I guess that means they get to take my money for something I didnt want or ask for and thats that I guess. ¯(ツ)/¯ Pretty weak, I...

I have NEVER had a bad experience at this Pizza Hut until today. I ordered around 6:00 pm and got an email that the pizza would be delivered around 6:30 pm. I got a text around 6:30 pm saying that doordash would be delivering my pizza around 7 pm. Got the delivery and opened the boxes only to see that I was missing an ENTIRE order of breadsticks and my extra breadstick sauce I ordered. Then I realized my cinnabons were missing their icing completely. Calling the store is literally impossible because of the call center. You get put on hold almost immediately and sit on hold for 30 mins+. Ridiculous.

edit: finally got ahold of the store after 45 mins of being on hold. manager was kind and apologized, as well as...

The online system showed my pizza was over-due by 40mins. I called to confirm my order and they told me that deliveries were backed up and they needed some time. I suggested that I can pick up the pizza instead, but they insisted the pizza was on the way, so I should wait. 30mins later the pizza finally arrives. Total wait time was almost 2 hours. The delivery person was nice and apologized for the delay.

I opened my boxes and they were quite the disappointment. All of the toppings were just thrown in the middle in a mound. The dough was extremely soft and under cooked (it fell apart). Moisture had built up in the box, most likely from it sitting around for a long time, that the pizza was soggy...