Kona Grill - Troy — Restaurant in Troy

Where do I even start? Lynn has set a completely unrealistic standard to what to means to serve. I have no idea how I can even go out to eat anywhere else if Lynn is not there. I would do anything to relive this experience. I would follow this woman to the ends of the Earth (respectfully). If Lynn said to jump, I’d say how high.

Lynn didn’t just take my order. She just looked at me, and she knew. She knew what I truly wanted — in life and in food. She told me I was allergic to nuts before I even knew. The doctor later confirmed that she was correct. She saved my life with just a side salad. I was worried about the rain ruining my plans for the day and she assured me that that wouldn’t happen and as I look outside I see the clouds go away as if Moses had parted them himself. I had clumsily dropped my fork like a big buffoon and Lynn appeared out of thin air, caught my fork before it even had the chance to touch the ground, and gave me a replacement fork before I even had the chance to form the thought of asking for a new one. I don’t even think I needed the fork.

When she checked in on us, it wasn’t one of those fake “how’s everything tasting” moments. It was like she actually wanted to know. Like she was invested. I told her my sandwich was good and somehow ended up unpacking my whole week. She nodded like a therapist and told me that everything was going to be alright and I just felt like the weight of the world was being lifted off of my shoulders. She was right. Lynn didn’t just refill my water. She refilled my sense of purpose.

Lynn has revolutionized the dining experience and I don’t know if I will ever be able to experience this again. After my meal was complete, I raved on and on about how amazing she was and she just said, “just doing my job,” as she disappeared into the wind as if this entire experience was but a figment of my imagination. I will not be back. Not because I had a bad time, but because I wish to never write over the time I had with Lynn as my server.

And Javier...

The previous time I came here was in 2014, 10 years ago. It was pretty good back then. Fast forward to 2024, I decided to visit Kona Grill again for old times sake. TL;DR: Abysmally poor quality food (Steak). You wouldn’t feed this to your dog/ If it was your dog’s second time being served this. It’s unlikely they would eat this. Or.. or.. or, how about this for a scenario, you burnt your tongue the night before and now you can’t taste food, so on that off chance you could come here… if nothing else is open.

On the off chance if you have time to read about my experience, here goes: We ordered the calamari as appetizers, it was somewhat edible. Albeit tasted like store bought microwave meal. I was praying it would get better from there onwards. Unfortunately for me, I don’t know what I did wrong to p* off god as my prayer certainly backfired. Anyway, moving on to the entree, I ordered the big island rib eye, which back in the day came with 2 sides and peppercorn steak sauce. Now, it comes with 1 side, for which I picked mashed potatoes. Let’s just say the mashed potatoes at Kona Grill makes hospital food taste somewhat flavorful. This was the La Croix of mashed potatoes. Anyway, once again I digress. So back on track… I requested for my steak to be medium rare, but somehow it tasted really chewy with zero flavor. Not even a hint of pepper could be tasted on the steak. Fortunately my wife asked for A1 sauce to make the food somewhat palatable. Even then it was incredibly gross. This experience made me realize that I could have essentially gone to Walmart, bought their cheapest steak, picked up salt and pepper on my way to the checkout and cooked it at home. It would have tasted a million times better than this tragic attempt by Kona Grill. I cannot comprehend just how bad the food tasted. You deserve so much more than being served microwaved meals. Please save yourself the disappointment, just go somewhere else, even Applebee’s is better than this place, at a fraction...

Where do I even start? Lynn has set a completely unrealistic standard to what to means to serve. I have no idea how I can even go out to eat anywhere else if Lynn is not there. I would do anything to relive this experience. I would follow this woman to the ends of the Earth (respectfully). If Lynn said to jump, I’d say how high.

Lynn didn’t just take my order. She just looked at me, and she knew. She knew what I truly wanted — in life and in food. She told me I was allergic to nuts before I even knew. The doctor later confirmed that she was correct. She saved my life with just a side salad. I was worried about the rain ruining my plans for the day and she assured me that that wouldn’t happen and as I look outside I see the clouds go away as if Moses had parted them himself. I had clumsily dropped my fork like a big buffoon and Lynn appeared out of thin air, caught my fork before it even had the chance to touch the ground, and gave me a replacement fork before I even had the chance to form the thought of asking for a new one. I don’t even think I needed the fork.

When she checked in on us, it wasn’t one of those fake “how’s everything tasting” moments. It was like she actually wanted to know. Like she was invested. I told her my sandwich was good and somehow ended up unpacking my whole week. She nodded like a therapist and told me that everything was going to be alright and I just felt like the weight of the world was being lifted off of my shoulders. She was right. Lynn didn’t just refill my water. She refilled my sense of purpose.

Lynn has revolutionized the dining experience and I don’t know if I will ever be able to experience this again. After my meal was complete, I raved on and on about how amazing she was and she just said, “just doing my job,” as she disappeared into the wind as if this entire experience was but a figment of my imagination. I will not be back. Not because I had a bad time, but because I wish to never write over the time I had with Lynn...