Captain D's — Restaurant in Trussville

Pathetic. Kaziya is the worst employee ever. I did speak with Angel, the manager about Kaziya, as well. We hadn't even made it to the counter before she started blurting out (at a rapid speed), like she was in sort of race, "What do you want?" We said we needed a minute to look at the menu. As soon as I told her a shrimp dinner, I hadn't even finished my sentence before she interrupted me, "What sides?" This happened with the next meal we added to the order, the drinks, the condiments. It was the worst service I've ever received. Then, something wasn't right with our coleslaw. It was stringy, like a Rice Krispie treat, so we asked for more okra to replace the coleslaw, we were told everything had to be put back on the card and charged on the card again. What kind of customer service is that? So, we picked the green beans, which also had something wrong with them. They tasted funny and were pale. While we were eating, Kaziya came over trying to 'explain' herself, saying her manager said something to her. She tried saying it was because she was supposed to greet us when we came in, which was a boldface lie because she wouldn't have done that through our ENTIRE order. When I told her that's not what happened and didn't care to hear her excuses, she said, 'Good, 'cause I don't care, either,' with a snarky attitude and walked away. Then, while we were eating our food, she was ARGUING with a customer through the drive thru, saying something like, 'No, you said you wanted a 2 piece...' I've never seen anyone without basic life skills. She should be fired. A 15-year old could do her job better. Not only that, I'd be upset that my sales were down and missing out on my bonuses if I were the manager due to Kaziya's abrasiveness. It's shameful and sad to be that type of miserable, unhappy person. She's not fit to work with the...

I placed an order online and when I arrived to pick it up it wasn't ready. (No big deal it was lunchtime) so, I patiently waited. There was a young lady up front and a couple of guys in the kitchen. A gentleman (white) entered the restaurant in front of me. He waited to be helped as well. The manager had come to the front after we both waited for a few minutes to be helped. She acknowledged him and had taken his order. She handed the gentleman his money (cash and in quarters) due to being short on change (bills) and stating she was getting ready to go to the bank (she was carrying a black change bag). He stepped back and she never acknowledged me. However, we made eye contact a few times. She never spoke to me and she went on to the back. The young lady in the front ignored me as well. The guy (in the hoodie) in the kitchen making orders saw me and asked me what I had from the kitchen. He asked if I had a online order. I replied yes. He then began to make my food and handed it into the pass through to the young lady working the front she bagged it and handed it to me sideways holding the bag by one handle (as if it worked her nerves to help me) after the guy in the kitchen told her whom I was several times, it was clear she didn't care. Now I never asked why my food wasn't ready when I arrived and I never got an attitude with anyone. So, why was I treated in such a poor manner? Who knows....The food quality? Not good at all. The salmon was very dry and and burned on the bottom and rice was overcooked and dry, coleslaw was hot and the broccoli was undercooked. I had already wasted half of my break waiting on the food that I ordered 15 minutes ahead of time before I arrived. I will take this as a lesson learned; I will never come back to this place again. The service was awful from the manager and the young lady and the food...

The cook did a great job! Everything else was a zero! I ordered a platter togo and it took 6 minutes from the time I asked for the meal to the time I paid. The worker was all over the place. The order I placed to eat there was missing a drink. When multiple other workers came in, it seemed like social hour. A veteran came in after us and ordered. While we ate we noticed we needed a few more pieces of fish. Our order and the veterans order was mixed up. Please note this location wasn’t busy and had just a few orders in the drive through. They took about 15 minutes to remake the veterans food. While that was happening a woman who worked there and who had just clocked in went on break, ordered her food, plugged her phone up just behind the register and proceeded to make a call. Who ever she was speaking to she told them, if that other woman shows up here than she’ll basically fight her. While waiting for this woman to show up the worker ate her food. Customer service was horrible because the females up front mumbled, spoke extremely softly and you had to repeat yourself multiple times. The veteran asked for vinegar/malt and the lady couldn’t understand him but we did and my fiancé was able to get it for him. Practically the whole crew came out while we were eating to talk to the co-worker about the approaching fight. They were not quiet about it at all. I was very uncomfortable and told my fiancé, it’s time to go. As we were leaving the argument fired up outside and I rushed my 10 year old daughter into our truck and told my fiancé to get us out of here! As we were pulling out the manager came out. Never again will we go to this...