Domino's Pizza — Restaurant in Trussville

THE REASON I NEVER TIP AHEAD OF TIME... I'm not sure how they could mess up my ENTIRE order AND the delivery instructions, especially when they weren't even busy AT ALL! We ordered two sandwiches. On one sandwich, the mushrooms were missing. On the other sandwich, there was either little or NO cheese. I definitely did not taste or see any cheese. It's not like we've never had these sandwiches before. We knew they were missing ingredients, plus they were the worst Domino's sandwiches we've ever had. The bread was underdone, and they were just nasty. Not to mention, we ordered a side of Parmesan Bites and an order of the new Four Cheese Dip and Parmesan Knots. What did we get instead? An order of Garlic Bites and an order of Four Cheese Dip and Garlic Knots. Thank goodness, we are not allergic to garlic! THEN, we had requested Contactless Delivery and to NOT ring the doorbell because people were sleeping, so we did not want the doorbell or the barking dogs to wake them up. Instead, they knocked, rang the doorbell, and the dogs went crazy, waking up someone who had to be at work in a few hours! I mean, how hard is it???!!! You can't make ANY of the FOUR items we ordered correctly (so we wasted $40) AND you messed up the delivery instructions! If I could rate this Domino's a zero, I would. Too bad Marco's wasn't open. We would have ordered our sandwiches and stuff from them. We tried, but they were closed, so we decided to go back to Domino's, even though we had given up for the past few years. Lesson learned. NEVER order from this Domino's again. Just order from...

I’ve never had one single good experience here.

It’s like they try to run off their customers. Ordered here a few weeks back for delivery. After close to an hour of waiting the store called (which I appreciated) and informed me they wouldn’t be able to deliver and asked if I could come get it. I did not do so and instead canceled the order.

Tonight I decided to give them another shot. Ordered online and selected carry out hoping to avoid the same problem I experienced last time. Walked into the store and not a soul to be found. Guess I shouldn’t be surprised since others have learned the hard way like I have. Eventually one of the employees moped around the corner and mumbled something I couldn’t understand. Got the order and checked the wings to be sure the ranch was included. Not so shockingly it was not. I asked the employee for it and he said “it ain’t none right there” and nodded his head toward their little stand with random sauces on it. I replied no there isn’t. His response “oh we out then” and walked away. Not a huge deal but wouldn’t have hurt to actually look. Should’ve checked the rest of the order too because when I got home it was terrible.

This store is pathetic. And the one employee I had to deal with was even more pathetic. I’m...

After having been delivered 2 wrong pizzas. I went to the store. After being told by the manager he would send out another pizza (the 3rd one). After I got to the store he (the manager) tells me he was not sending out another pizza, after he had told me he was. Then he tells me that I got exactly what I ordered. I did not get what I ask for. I told him if I had gotten what I ordered I wouldn't keep calling. He continued to repeatly tell me I got what I ordered. So basically he called me a liar, he just didn't come out and say those words. I ask for a refund, he said NO and told me I got what I ordered and he wouldn't keep sending out free pizzas. I didn't want a free pizza. I just wanted what I paid for. Instead I got 2 pizzas that were wrong and they kept my money. Talked to the assistant manager the next day, she said exactly the same as the manager. They called the regional manager down to the store. She said exactly the same thing and also said there was no way I would be getting a refund. So I got no pizza, they got my money on top of being treated very rude and basically being called a liar. This store has very rude and unprofessional employees, especially the manager. I will NEVER eat at...