Arizona Sands Club — Restaurant in Tucson

Arizona Sands Club misleads members locking them into complicated contracts and then raises prices on them without warning as per their history of doing so. Furthermore, they do not offer half of the services they claim to, and make utilizing them impossible.

They are part of a giant publicly traded company (Invited Clubs) who buys up similar Clubs and then price gouges all of their customers claiming that there are "network benefits".

Jennifer form the team is in particular extremely displeasurable to communicate with, uncaring about Tucson, and specifically contributed to these opinions. Their management fully permits the behavior only offering that they are sorry on her behalf, refusing to address her poor public interactions, or repair community relationships.

Sands club claims to accept donations on behalf of non profits, but just uses those to cut their own event costs misleading members, and everyone involved. Sands Club does not care, they take your money, and lazily sit back doing nothing. Their food is grade school cafeteria level, prices are insane, and events are awful and equally overpriced.

I would sincerely encourage anyone considering a membership there to look elsewhere at other wonderful clubs in the Tucson area who care about their members, and the community...

Did not deliver on many of promised benefits. They raised the price immediately after I signed up and never explained why (wouldn't my rate be locked in for the contract?). I paid for the X Club premium benefit, which entitles you to book other Invite clubs, but the app didn't work the entire year I paid for a membership (it even went so far as to tell me that I didn't have the proper membership to use other clubs despite clearly paying specifically for that service) and I was simply told repeatedly by the Sands Club staff to ignore their non-functioning app and call to book. Multiple times scheduled activities were cancelled at the last minute. The food was often ok, but we did have issues with poor service and quality on multiple occasions.

Definitely not worth the expense and...

It’s pretty rare I give out a 1 star review. Coming from the customer service industry I have a lot of understanding from mistakes and other issues that arise .

This club is a good idea at heart but the management and staff hace absolute no care for customer service. Took me close to a year to actually cancel my membership and had to pull teeth every step of the way.

The food is ok and the menus are limited. The bartending staff and drinks are great , I will give them that.

Tucson is small but there are still plenty of clubs similar to this one to join and I would recommend each and everyone of them before joining or...