Baskin-Robbins — Restaurant in Tucson

February 26, 2025: I initially wanted the Turtle Pie that was on the Baskin-Robbins menu on the GrubHub app, however, Jessica, my GrubHub driver took the time to call me to let me know that this Baskin-Robbins location didn't have Turtle Pie, and she wasn't sure why it was still on the Baskin- Robbins menu on the GrubHub app. Jessica helped me pick out a cake, instead, and went over the cake flavors (and cake colors/designs) including cake size and number of servings. I was looking for something small that fed 2-3. It was last minute on my part for a birthday. The cake was delicious and beautiful! While it was more of a Valentine's Day- themed cake, it was still perfect! Jessica, my GrubHub driver told me over the phone, that the cake was "very girly", which I was more than okay with, because it was for a female's birthday. The cake was old-fashioned white cake with a layer of chocolate ice cream. Thank you for making my family's birthday special, Baskin-Robbins and Jessica from GrubHub who delivered and took the time to call and help me with this when Baskin-Robbins didn't have the Turtle Pie available. The cake was fabulous, delicious, and added sparkle and cheer to the birthday! The cake and the fact that Jessica took the time to help pick this cake out, and was able to deliver to me, made the birthday even more special. Thank you, Baskin-Robbins and Jessica...

This place has mediocre customer service and they never have what I want, as advertised on their menu. Asked for bananas this time, on a Sunday, and was told simply “we don’t do that here”.. what does that mean lol. And was given very messy sundaes, ice cream and whipped cream smears on the cups with no napkins at all (drive thru). Servers clearly hate their job, get employees that actually want to work and have a little respect...

Very disappointed. Walked in to pick out my ice cream. 5:35 p.m 11-03-2024. After 10 minutes of waiting to be helped , the worker announced they are only serving certain items. NOT ice cream. Baskin Robbins serves ice cream I thought. I have been there before when they cleaning half of their display cooler and the employees then were able to serve ice cream. Hire employees who want to...