Starbucks Coffee Company — Restaurant in Tucson

i went through the drive thru today and i was ordering 2 drinks for my grandma and i and when i was ordering my drink i was asking for my customizations and the lady literally sighed in the mic like she was annoyed of my order and then i pull up to the window and i wanted to do cash and rest on card and she looked so annoyed and over it so she did it finally and at the speaker i remember asking for sweet cream NOT FOAM and she charged me for foam and sweet cream so i told her it was wrong and instead of saying i’ll remake it she took the long route and was tryna tell me what i ordered , mind i come to this starbucks all the time and this never happened and so she finally remade it and gave me my drinks with an attitude and then didn’t even have good customer service nor didn’t greet me or say have a good day or anything, like damn starbucks train your employees better and i came through at 2:54pm on january 29,2025 and it was the lady at the window .. the other employee that work should work more often than this lady cause she rude rude like where’s the...

I’ve been to this location a million times and several other Starbucks in Tucson, Texas and California. I’m a creature of habit and always order a Venti matcha green tea latte with NO ICE. They always give me a venti sized cup full to the top. Today I ordered the same thing at this location and they gave me a “Venti” filled halfway up and said it’s only half full because you didn’t want ice. WHAT in the world!! This has never happened and is the dumbest thing I’ve ever heard. They should have charged me for a grande or tall size for this amount that’s they put in the cup. The Manager Dakota says that the way they do it is right and all the other Starbucks aren’t doing it right. That this is how it’s supposed to be?!!! This was so frustrating as me and my Daughter were just trying to enjoy our day and get our regular Starbucks as always. I asked for a refund and left. I will not go back as this manager is training her employees incorrectly on how to serve their customers. They were trying to shortchange me on my drink. Just an FYI , don’t come to...

We all know how buy this location is, but the last 5 times we have been there, they messed up 4/5 times. I get your busy but, does that not mean you can't be accurate? They will make drinks and not even engage with customers that walk in and go into the pick up counter. You can sit there trying to ask someone a question and they literally ignore you. Some don't and are polite and have decent customer service the majority seems rude and "too busy to engage with customers". Again, you may be busy but, it doesn't make it right to ignore people trying to ask a question that literally takes 5 seconds.. the amount of times that they give someone the incorrect drink is astounding also. It makes that person now wait even longer to get it corrected. I dont like to compare places on a review but, I feel this is warranted. Dutch bros seems busier most of the time but, we haven't had any mistakes with them and I can assure we all agree how polite and...