Dutch Bros Coffee — Restaurant in Tucson

I ordered a LG Golden eagle blended with extra Carmel drizzle all over the cup, the lady who took my order was in a rush and extremely rude and not willing to help. She had green short hair not sure what her name was. But after I ordered my drink I asked her if I could give her my number to put in for point I gave her the number and she put it in wrong but wasn’t even going to ask me to repeat the number or even tell me it didn’t work I had to ask her did it work twice and I don’t even think it worked the 2nd time for her because I didn’t get any points from that order. I always go to the one on swan and grant because it’s close to my parents house but today I wasn’t over there I was at home and decided to try this new one off golflinks and yeah I should of just went...

I've left Starbucks for Dutch Bros... their service has always been good for me and the broistas are nice. I've never had a bad experience and I've been to 3 different locations. They are actually helpful and were patient with me because I was overwhelmed on how to order correctly, etc. They're drinks tastes soo good, I think there is something for everyone. I began to eat healthier and not drink all my calories and they have an assortment of sugar free options I can order- my son likes sweets and so their Frosts seem like dessert, my daughter loves all their flavored teas, and hubby likes their energy drinks/coffee options. It's a very chill atmosphere and even the lines can be long depending on the time of day you go, my waiting is not long...

We just got two drinks from there, and one of them was missing an ingredient, no big deal mistakes happen, the lady did ask if we wanted she could just add it in, and we just said no it’s ok it’s no big deal, and again she said we can it’s ok, and the only guy that was working at this location at 4:52 pm was heard in the background saying “well if you didn’t want it changed then why even say anything” I found this extremely rude!!! We tried not to be those customers who make you change something, because we understand that mistakes happen, but he needs to go if he is going to have that type of response to your customers. The other two ladies kept it professional which is what is important in customers...