Taco Bell — Restaurant in Tucson

★☆☆☆☆ Heartbreaking Experience – Taco Bell (22nd & Wilmot)

I’ve been coming to this location for a while now, never had an issue before. I liked it—clean, convenient, food always fresh. But after what happened today, I don’t think I’ll ever be back.

I walked in with a $100 bill, ready to make a purchase. They told me they couldn’t break it because they just changed shifts. I accepted that and respectfully asked if I could use the restroom in the meantime. I was told flat-out no—because I hadn’t made a purchase.

That’s where I had to speak up. I tried to make a purchase. It wasn’t my fault they couldn’t take my money. I wasn’t being rude, loud, or disrespectful—I was calm and clear. But instead of showing understanding or courtesy, the manager, Erica Ashwin, doubled down and dismissed me.

When I said I’d be contacting corporate, she told me flat out, “We don’t care. This is a franchise, it’s not going anywhere.” That right there showed me all I needed to know about how they view their customers. It wasn’t until I said I’d speak to the owner directly that she backed off and handed me the number—with a cold “Here, just get out of here.”

Come on. I could understand if I walked in looking sketchy, strung out, or causing problems. But I wasn’t. I came in clean, respectful, and just trying to spend money. I’m a project manager myself—I know what customer service should look like. And this wasn’t it.

Reading the reviews now, I’m not surprised. I should’ve paid more attention to the pattern. It hurts to know I’ve supported this place so many times without knowing how they really treat people.

I genuinely hope this review reaches the right eyes. I’m a good, honest guy—and I truly believe I wasn’t in the wrong. Managers should know better. They’re supposed to lead by example and make customers feel welcome. Erica chose to hide behind a policy she could’ve easily handled with a little humanity.

Bad look, Taco...

I never have a good experience here, and only visit this location because it is down the road from me. My order is frequently incorrect, even when using the mobile app (so you can't fault the drive thru equipment on that). Every quesaritto box has an invalid PS4 code because they've all mysteriously been used before being sold. But the kicker happened last week on the Saturday night shift.

I placed my online order, correct location and all. As I arrived, my app alert popped up for me to check in, so I did. They claimed not to have my order. I waited a few minutes, and it still hadn't come through. The cashier I was speaking to basically meandered off when I began questioning her on what happens now, seeing as how I had paid for the order yet no one was giving me food. A shift lead wandered over to see if I had been helped, so I retold the situation to him. I showed him where I placed the order in my app's order history. I showed the pending transaction with my bank. Nothing but "Huh...that's weird..." from the shift lead. He just kept saying "we don't have your order", and offered no resolution. Not a refund, not the food (my order was only $5 for a burrito and drink), not advice on who to contact about the issue, nothing. He said I would not be charged since I was given no food. I showed him the app's terms of service that show you're charged when you check in at the store as I had done. He had no answers and walked away.

Luckily, after a call to customer service the next day, I'm getting a $5 coupon. I wasn't trying to con anyone out of a huge meal, I just wanted what I paid for. It has been a few days since I placed the order, and it was taken from my account as I explained ed would happen to the shift lead. This location did nothing to make this issue right, and that is par for the course. This is the worst Taco Bell I have...

This used to be the only one that I would eat at I had a severe allergic reaction blisters in my throat and vomiting up blood they were so rude and disrespectful I left in an ambulance that day and I tried to get my money back I tried to communicate and I was ignored do not go there if you have any allergies it was appalling and disgusting the way that I was treated.... I was completely in shock I left my phone number and asked them to call me to look at the video to see where the cross contamination took place I already know where it took place it took place when she dropped something and then instead of getting a clean thing for the potatoes she asked the people on the other side which were making spicy spicy tacos to handle one I touch the outside of it I took a nacho fry took a bite swollen and bloody.... I'm just incomplete shocked that that happened and that they made no effort to rectify it not even giving me my money back...