Whataburger — Restaurant in Tucson

Arrived here for an early dinner. The establishment appears to be clean and well maintained. We ordered crispy onion rings to accompany one of our meals. When the food arrived, both orders had French fries. A review of the receipt indicated the error occurred with the cashier. When we attempted to discuss this with the young man who delivered the food to the table, advising of the discrepancy, he said "oh", and naturally never appeared again. After several minetes passed, it became painfully obvious that without further intervention, we kinda guessed that the replacement onion rings weren't coming. His mishandling of the incident is simply beyond embarrassing. I fully understand that errors do occur, but the brain dead waste of space that delivered our food was beyond lame in the mishandling of this misstep. How errors are handled outweighs the error itself. We were then forced to address the matter with the cashier who immediately recognized the problem, immediately rectified the problem and promptly apologized for the problem. The two employees are in stark contrast to problem solving skills. While l have zero appreciation for the young man who was obviously taxed well beyond his abilities just to deliver food to the table, the prompt and professional addressing of the matter by the cashier was highly appreciated. While the young man struggled to give us lame lip service, the cashier lady exhibited true customer service. I truly didn't feel very valued by the staff based on the mishandling of the onion rings. It's highly unacceptable to mistreat paying patrons in this matter. It's truly embarrassing. This establishment exhibits room for vast improvement, this is no longer an establishment that l would...

I just want to start off by saying I have NEVER written a negative review in my life. I went here at 3:45 and ordered a sweet and spicy with fries and a Dr. Pepper and a green Chile double. The lady in the drive through wasn’t particularly nice and shortly after I payed I realized she gave me a unsweetened tea. I decided I’d just take the tea and go home. When I got home, I realized they had given me two green Chile burgers. I called and when I was in mid sentence Evan transferred me to their manager Stanley. He said “come on back down and I’ll fix it fresh for you. I just want you to give us a chance to make it right.” I told him I live far so it’d be about 15 minutes. When I get down there, they tell me that I need the receipt. I left my receipt at home so I called my roommate and had him send me a picture with the time and date and what I ordered. He told me they need a physical receipt and wouldn’t remake the right sandwich for me. It is now 5:00 and I have a sandwich that I didn’t want or order, cold fries, and STILL the wrong drink. Even though I had just gone through the drive through. They did nothing to help me in any way and now I’ve wasted an hour of my time and gas. It would have been a simple fix and I would have been on my way. After that, my roommate called and asked for the cooperate number and they hung up on him. VERY unprofessional and I will never give them my...

On my lunch break, ordered online due to being on a time crunch. I arrive, 3 people in front of me in line 1 behind me. I get to the counter and tell them I have an online ordered, I'm told to wait and step aside while she takes orders from people behind me and had to wait til she was done taking their order before going to get my order. We order online to skip lines and speed up the process, it made absolutely no sense to make me step aside to take peoples orders behind me. It would have taken her the same amount of time to take an order from me (if I was ordering) or to go get my food. Now my lunch has been cut short because of this. Like I said when people order online it's because they're in a time crunch so to 1 have to wait in line then 2 to be set aside while other orders behind you are taken is a crappy way to do business. On top of that inorder frequently from here and have an allergy to onions so I always ask for no onions, 3 times out of 5 I end up with 2 or 3 onions on my burger so i end up having to remove thay whole section of my burger to avoid having an allergy attack.... like seriously do better. Maybe one day I'll just rat the onion and go to the ER then talk to a lawyer about...