Panera Bread — Restaurant in Tullahoma

Where to begin, wife and I decided to dine in. Nobody, I mean nobody in the front of house. Computerized ordering stations. After ordering we went to get our drinks while we waited on our food. No cups were to be found. Had to ask for cups from the assistant manager who then needed to verify what we had ordered, two sodas, and then she handed us our cups. Sitting at a table, we noticed our table was covered in food crumbs from the previous diners. After a 20 minute wait, for two toasted bagels and a danish (premade) they called our order for us to go and pick up. After having to call someone to get the Danish they had forgot to plate, after verification (again) on the receipt, the Danish was relinquished. Upon sitting back down at the table we cleaned ourselves, I adjusted my plate and noticed there was a very sticky substance on the edge of the plate, please see attached photos. How sticky you might ask? Sticky enough to suspend a napkin from, please see attached photo. No welcoming or thanks from any employee there which included both the General Manager and assistant manager. A total of $20 for two toasted bagels with cream cheese one danish and two sodas served on an unclean plate, nasty table and zero employees around and a thankless crew. Doubt if...

I would give a lower rating if the manager wasn’t so kind and willing to fix issues. I placed my order and about 5 minutes later I got the email saying my order was ready. I pull up and the girl at the speaker told me to pull to spot 1 so I did. I waited around 20 minutes longer when the manager brought me my food except there had been a mix up and it wasn’t my food. He goes back in and brings my food to me and I ask if it had been ready since I got the email which at this point was already close to 25 minutes. So he offered to remake my food and did and brought us 2 free cookies. All I had ordered was 2 kids meals. One turkey and cheese and one grilled cheese. The food was really nothing special. It tasted like just Kraft singles. The 2 kids meals, 2 drinks, and a cookie was 18$ which seems a little steep considering the quality of the food was mid at best. The sweet tea kinda had a weird flavor. I’m willing to try them again in the future once they’ve been open for a while. There’s still lots of kinks...

The food was reasonably tasty, but that's where the positives end.

Placed an online order that informed me it would be ready at 1:08. Plulled into the drive-thru at 1:04 with only about 4 cars ahead of me. Finally received my food at 1:50, after having to call the store because not one single person had progressed through the drive-thru in over 20 minutes. No apologies, no acknowledgement of the wait.

The food was tasty, but the sandwich was messily assembled and the portions were very small for the price. Above all though the wait was unacceptable. 45+ minutes to progess 4 cars through the drive-thru, most of whom like me were just picking up orders that were already placed online, means that I won't be visiting this location again and will be discouraging everyone I know from doing so.

That's the impression you are starting off with, Panera. Wake up please. This initial rush of interest will down quickly, and if you don't fix this issue you will not survive in Tullahoma, I...