Braum's Ice Cream & Dairy Store — Restaurant in Tulsa

I do not normally do this but I was completely and utterly shocked by the reaction from the employees and manager working at this store. This was at approximately 10:00 pm on a Friday night August 5th. When going through the drive through I ordered a simple large strawberry yogurt mix. I don't usually order at Braums (a special treat) so when she asked if I wanted a small I said no I will go with a medium (which I guess you only have small and large). When I got to the window she took my money and all was good until I got my mix. I asked if that was a medium and the gentleman (different from the lady) said no you ordered a small and told me to look at my receipt as if I was an idiot for thinking I would get something other than a small. I told him that I asked for a medium and since you didn't have mediums I would like to pay the difference for a large. I handed him one more dollar. He gave me a real bad look turned and called out to his manager. After a few minutes he came back with the large in hand which had no lid, spoon, straw, or napkin to accompany the quickly melting mix. I thanked him for the mix and asked him if I could have my change back as well from the dollar I gave him. Without saying anything he turned and an employee huddle quickly formed as he said "This guy is really pissing me off. I can't deal with this". Loud enough that I could hear it through he drive through glass. As I waited for my change I waved to a female employee and asked her if I could get a lid and a straw. She turned to get the lid and straw while rolling her eyes in the process. That is when I decided to say that I was a business owner myself and that I would never roll my eyes at a customer. The manager came back with the change and no new receipt. He gave me the change and slammed the window. The change really doesn't matter to me (still not sure if I got the correct change or not) but the fact that everyone was mad and taking it out on a random person who simply want to enjoy a nice ice-cream after working really hard all week was a little frustrating. Someone needs to go into this store and work out who needs to stay and who needs to go some place else. I was half tempted to go back to the store and ask if everyone was doing ok. It was concerning to see employees so worked up that by the end of the night there is no sense of comradery unless it has to do with being angry and hateful. Very...

Dont Eat HERE PLEASE TRUST.NASTY RUDE.Me an my wife went here tonight an no body know what they was doing they gave out wrong orders over charge us an they made my cherry limemade with out cherrys straight lime an told me they wasn't going to fix it an it was another customer that waiting for his drinks that was made wrong then we got are food an still no help on drinks then I figured I'll eat my fries cause I like fresh fries an I had hair in my fries first one I eat out my large fries I went the nasty bathroom an throw up an I didn't have nothing in my stomach so I try to whip my face bathroom had paper towels all of floor an when I finally came out after 10 mins in bathroom throwing up my wife still standing there waiting an told them about they said why we. Won't are money back an had no care in the world that I was sick I'm still sick so those mangers an shift supervisor need to be fired ima check in 3 days an if they still there ima turn this place in to better business people I should sue cause I throw up out side in rain again after thinking about an your employee there didn't care to fix are appolege to me for getting sick an for making my drink straight with lime large one an my wife never got her drink an while I was there I wish I got the other 4 customer name they had waiting an told them they wasn't going to fix the other right so I recommend no one goes to thins place I will be posting this all over social media an I will from this day check an see if it's a change if those same employees there I will seek legal...

Bad location. Problems with staying accurate with orders, terrible customer service, and using bad products in their make line. I called corporate to warn them about rancid whipped cream being sold here after I bought a bad can, showed up a week later and ordered three sundaes but each of them had the soured cream so clearly nothing was done about it. I came in with one of the sundaes as proof but threw the others away, told them their whipped cream is sour and they didn’t believe me, wouldn’t even taste it to see. They kept pointing to the expiration date and I kept telling them to taste it and see, but they wouldn’t. I asked for a refund, but they said they wouldn’t refund me without a receipt — even though I was there ten minutes earlier talking to the one who served me through the window, had a sundae in my hand, and I showed them the pending charge with their store number on my bank app to prove I was just there. Nothing.

They said they could remake my items, but I told them I have no guarantees that any of the ingredients they’re using are fresh so I was not interested in replacements. They demanded the items back anyway even though they couldn’t refund any of it and having it remade was not an option. At that point I walked out because the manager was giving me an attitude and I was over it. Go to any Braum’s location other than this one. If you shop here, you do so at your own risk — hang on to...