Crumbl — Restaurant in Tulsa

My first time experiencing… I ordered through the app, planned and delivery to the car, paid.

Day of arrives, I arrive at the location exactly at the time I had on the app.

I hit here. Wait 5 minutes then I go in…

They didn’t even have my order ready!!!! I waited a good 15 minutes inside while she ran around getting all my cookies and I guess writing the note I requested…. I spent upwards of $80 today and was needing that time. I am actually pretty upset. This is ridiculous.

Not worth it for me. With a price tag like this and ordering through the app you would do your part and follow through with what the app says.

It’s because there’s nothing but children working in there. They literally forgot to make my order and I ordered advanced just like you asked me to. I paid in advance just like you asked me to. I arrived exactly on time when I scheduled. And most importantly, you forgot the happy birthday note that was requested in both...

If I could rate this place 0 star, i would absolutely, the service and atmosphere here was beyond disgusting, we placw our order here and not only were the people behind us being helped and receiving their order quicker than us the people the order before them but we were asked our names over 3 times for their mistake of mixing the orders and not showing the cookies, we were also pushed to give a tip, after minutes of waiting for no reason we asked “what was the hold up?” and was told a lie of being “short staff”and as walking out of this disgusting place i heard the same rude lady working saying these people were asking why we took so long, i will NEVER come back to this place, and they can forget about their tip if THIS is the way they treat their customers. HORRIBLE STAFF! for what should usually take 5 to 6 minutes extended to wait of 15 minutes for TWO cookies that are...

Worst service ever! Will not be returning to this location again! Rude young lady, even for being pregnant! She kept throwing hands up she kept talking down to the other staff members and when she knew the older lady had only done two tiers on my 3 tier cake she went to correct her and then said nevermind. Not knowing I had watched and saw her go to tell her then decided to give me a 2 tier cake when I paid for 3. She was hateful to everyone. I ended up ordering more and she just threw the box down and walked away. Going back to my BA store. Others warned me. I should have listened. Hope someone reads this and chooses a different store. I recommend the BA one. Oh and my order which I made 2days early was for a 2pm pick up. I got there 2:09. I didn't get my pre order and paid for items till...