This isn't so much about the cake, but rather the customer service as well as feedback for future customers who order the little bundtlet cakes to have as a sweet tooth dessert. I came in the store today, July 31st at around 5:15 pm to receive my free bundtlet and asked if there was a plastic spoon in the bag. I had wanted to park somewhere and enjoy my bundlet in my car. I was told by one of the two young ladies (perhaps she was training the other young lady)at the register that they don't put plastic spoons/forks in the bag since they don't have an eating area. She then told me to have a nice day and they walked off to the back. That didn't really make much sense to me because eating area or not, it should still be provided. Not everyone is going straight home. I was left with a cake and no spoon and forced to go plastic fork/spoon hunting. I ended up having to stop at the QuikTrip up the street to walk in and ask for a plastic spoon, which one of the workers kindly pointed where they were to me. QuikTrip doesn't have "eating areas" either although there are certain locations that do, but they serve food so they make sure they have utensils for people to eat with. I was disappointed with the employee at Nothing Bundt Cakes. She did not provide the best customer service. I hope you all will consider customers like me who want to have a bundlet out at the park, at the library, or even in their car. Please provide plastic wear. It's cake. It's messy. And it's not fun eating with your hands.
THANK you.
Edit: Obviously they don't care about whether you want to eat their cake with your hands or not. So, there...
Read moreI am truly a fan of Nothing Bundt Cakes and today I was so disapointed. I placed my online order this morning at 10am so I could pick it up on my lunch hour. When I showed up at 1 my order had not been completed. Kayli apologized and stated that they had just received my order. I drove from Sapulpa to your location today for my husbands birthday cake and I am upset that my order was not complete. Kayli asked if I could wait 20 minutes to complete my order. I told her I had one other stop to make while I was in Tulsa. I ran my other errand and returned to pick up my order. Thank goodness it was ready this time. I am however aggravated that my order was not processed and completed at my scheduled pick up time. This is the first time I have ever had an issue and it really put...
Read moreI made a purchase at your Memorial store in Tulsa. I had a coupon for one free Bundtlet with purchase of one. I asked the 'not-so-friendly' clerk, "what does it cost to stack them in a bag with a bow?" She told me that they can't do that with a coupon purchase. Then said, "The cost is $2.00." (I assume that is for a normal purchase without a coupon). So, my question is, "why wouldn't she let me pay the $2.00 and gift wrap it? It was a Valentine gift for my 98 year old Mother & I wanted it to be pretty. Just very disappointing! And, I have made purchases at the Tulsa Hills' Store and they are extremely kind, friendly & accommodating. I suppose I will make my future purchases at...
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