Tropical Smoothie Cafe — Restaurant in Tuscaloosa

Big #Vegetarian ‼️ The service was good the food was TERRIBLE(presentation was also terrible) the box was filthy with food residue all over it 😑. I had to clean the box off before opening it. Anywho I had to get out of the drive-thru to come in 3 times!. First time to get a cookie that I could not get in the Drive-Thru. 2nd to get a refund the 3rd time to also (get a refund) but the manager (who seemed very nonchalant by the way) convinced me to allow her to REMAKE the quesadilla instead of giving me a refund like I asked!. I do not like asking people to remake something they should have made correctly the 1st time. Anywho I allowed her to remake it( I DO APPRECIATE HER FOR THAT) but it's still ended up in the TRASH because I was afraid to even eat it at this point!. So in other words I WASTED $18 only to eat a bag of chips with six WHOLE chips in the bag😑. I was highly DISAPPOINTED! TBH this is not the 1st time that I've had this kind of service from tropical Cafe. I tried to give them the benefit of the doubt but as ALWAYS an epic FAIL! I APPRECIATE THE CASHIER FOR BEING POLITE. THAT WAS ABOUT THE ONLY GOOD THING THAT I HAD ACCORDING TO THIS VISIT! #TuscaloosaRestaurants...

I’ve been eating at Tropical Smoothie for years and years… never had any type of problem until now.. there a very rude short female that works the register. I made and online order around 9:30 at night. Pull up it’s 9:45pm and the lights are out.. closing 15 mins early. So they unlocked the side door and let me in to tell me that my order couldn’t be made. I called said ok. So she refunded my card. As I walked out of the door I looked at the receipt and realized she shirt change me almost $4. So I turned around.. the cashier had the nerve to get mad because she didn’t give me all my money.🤷🏿‍♂️ make it make sense.. so she asked the 3 coworkers standing around her in a sarcastic way.. “y’all got $3” and they all handed it to her balled up. She seen the look on my face and began to redo the refund on the card.. looked at that receipt when I left it wasn’t a refund she did it as a purchase… I want my $27!! This is the 2nd visit with an attitude from her…she needs to go!! By the way I’m contacting...

We usually use a delivery service when we order from work, but was unable today because of problems so I went in, HUGE MISTAKE!! 😡 I let the cashier know up front I had 4 orders, she heaved a heavy sigh😯 I then told her we tried online ordering but it wouldn't work, she stated " I don't know why not, we been getting online orders all day". I said well we called to find out what was going on but got busy signals, she then picked up the phone and said oh, it must've been on mute 🤥 after a few more hiccups we got the orders taken but while I was waiting I observed her pushing a button on the phone to stop the ringing on 3 different occasions when someone called. I love their smoothies but the customer service was HORRIBLE. If I have to go inside again I'll just...