McDonald's — Restaurant in Tustin

If I could give a zero to this franchise I will! I live in the area and as a mom of small boys I go there quite a lot and they make soooo many mistakes with food orders or forget to add items that you paid thru in the drive thru. PLEASE CHECK YOUR BAG before you drive off! I once had got out of my car in the drive thru and walk into the cashier because they missed something on my order and they were giving me a hard time because I had exited my car to go correct a mistake that they made because I didn’t “park” where I was supposed to park, how in the world am I supposed to know where to park because you made a mistake on my order. It has happened so many times and many times I let it go but today I finally called. I am so tired of giving you guys my money for free because you always miss items in my order! Today again they missed an order of 10 chicken nuggets, I had order 20 and only got 10. This has happened so many times, one time it was 40 chicken nuggets and I only got 10. It’s not even funny anymore. PLEASE HIRE PEOPLE THAT CAN COUNT AND READ! I understand human mistakes happen but they are happening so often that I just can’t understand what type of employees they have working here. So many incompetent employees, mistake after mistake. Management has the worst customer service. They don’t even give you anything extra at least a dam coupon or something for the fact that I had to drive back to claim a food that I already paid! When I called the only option was to go back and pick it up or to pick it up another day! The least you could had done was to refund my money back for the 10 chicken nuggets into my credit card since I placed on online order and save me the drive back! Worst customer...

9/18/21 update: zero stars today brought the average of reviews to one star...perhaps the worst managed McDonald's location. I was glad to see I was second in line, not so glad when it took over five minutes for a cashier to come to the one register. We're not the biggest fans of McDonald's food but they had a deal for forty chicken nuggets and two large orders of fries for just $16 which fed our family of five. it was cheap and easy when we didn't agree on going elsewhere... So for this visit I have to give them four stars. Though they're probably normally just two or three stars for our family. *3/26/21 update zero stars today brought the average of reviews back down to two stars... Zero stars for placing a mobile order and after waiting twenty minutes in pickup space three I went inside to a response of oh I was going to bring your order out... But they had nothing to give me for about five minutes and it was only half the order. After a total of thirty minutes I got the other half. After getting home we find that they counted the little fried ball in this photo...

My only disappointment in going to this McDonald's is that I didn't get the young manager's name. He was absolutely outstanding and should be given a promotion immediately. When I first went in, he was working the main cash register. I ask for a sweet tea and they didn't have any made. He said he was sorry and that it would take about 10 minutes to brew a new pot. Since I was staying to do some writing, I said okay and when the tea was done the same manager brought it to my table and asked me if there was anything else that needed. I told him no but thank you and you went back to helping other guests. I sat where I can kind of keep an eye on this amazing person. He was as nice next 30 people he saw as he was to me. If there was any situation that came up it wasn't normal, you quickly adapted what needed to be done and made a happy customer. If you're ever down in this area looking for a Big Mac, stop by and check this McDonald's out. If you enjoyed my review, please LIKE me and if you get a chance please RATE me. Blessings thank you...