Nekter Juice Bar — Restaurant in Tustin

Really disappointed with this place. I’ve gone 3 times in the last week and keep trying to validate it. They either get the toppings wrong, don’t give enough toppings, toppings are poor quality, and or provide poor service. Not to mention I always order online because it takes forever otherwise. This morning I waited over 20 mins in store to be given three different bowls that were all wrong and not what I ordered in the first place. They ran out of pitaya and didn’t tell me until I was there even though I prepaid using mobile order. We subbed açaí, then every bowl they handed me was wrong. Finally just left with the third bowl which had bananas in the base which I strongly dislike and specifically subbed out on my original order- oh and it literally had 1 strawberry on it.They don’t read the order, chat the whole time and don’t care about the quality of food or service provided. No one tried to make me feel anything less than swindled out of another $11 bucks. Yesterday the pineapple on my bowl looked like it came out of a can. I’ll update this if they reach out, I tried calling and no one answered the line.

I’ll be frequenting the orchard hills location moving forward. The first time I tried that place I realized what the pineapple should actually look...

I was extremely pleased and happy about my positive experience I had at the Tustin location. I had ordered my toxin flush juice in advance through my app and set a specific time for pick up the night before. Several hours had pass by on the day I was suppose to pick up my drink and when I was on my way to work, I had remembered I preordered my drink. I called the location immediately and the members of the team was so kind and understanding and asked me when I planned on coming by to pick my drink I had forgotten about. I mentioned to them that I will be arriving late evening after work. When I arrived after work, everyone on the team was already aware of my situation and they were on top of it. They were super friendly, understanding, and very efficient with smiles on their faces. They even made me a fresh new one on the spot and I wasn’t even expecting that! This location won my heart over and is definitely my favorite location to come to. My gym is close by and I will definitely be sharing my...

I had an issue a couple months ago with them not allowing me to pay with Samsung pay (claiming the POS hardware didn't support it - it does). I've met the cofounder personally and was able to get it straightened out after a call to the corporate offices. Today I go to pay with my phone and am directed to a janky sign stating that Apple, Google, and Samsung pay aren't allowed. The cashier explained that the manager considers them too risky because chargebacks/disputes are somehow easier with mobile payments - this is something I've never heard and can't confirm with a cursory Google search. Left another message with corporate to see if this is a company-wide policy. Regardless - the staff was very nice about the whole situation and gave me my order free of charge since I didn't have any other form of payment on me, really...