Taco Bell — Restaurant in Tustin

This is a very clean restaurant that is bright and inviting and used to be one of my favorite TB locations. My husband and I usually get breakfast here once a weekend, and go across the street and eat at the Marketplace fountain. However, I have noticed the service and food has not been as good lately. Today, I was first given the wrong food entirely (a bowl instead of a burrito), and then when I received my burrito, it was the standard menu burrito when I had ordered customized options. I really think they just dumped the bowl in a tortilla and handed it back to me. Unfortunately, I didn't notice until I was already across the street at the Marketplace fountain, and by then going back would have made my husband's food cold. I ended up not eating my food at all and returned to the store and requested a refund, which they accomodated, but the staff didn't apologize, processed my refund incorrectly (again without the customizations I paid for), and just made me feel like I was the problem.

So, TB, if you have these kiosks for easy ordering, and you offer all sorts of customizations, why make the customer feel bad when they want to actually receive the item they ordered and paid up for? How are your food preparers not trained to watch for the...

Holly smokes! Is that still a say'n, probably not...but I don't feel I'm that old. Although it probably was never a say'n over the last 60 years.

But keeping it PG and that's the best I can come up with! It's a nearby high schools dance tonight so it's crazy busy.

These guys and maybe girls, I'm not sure, are crushing it. I've never seen an In-n-Out size line in the drive thru anywhere but In n Out, at least not until tonight.

The guy handling the drive thru speaker was phenomenal. No issues understanding each other and was obviously doing many things at the same time, but doing them well.

The cooks were obviously crushing it too. They were all having a good time handling the rush and were all making it seem that they were stoked to be working and handling the crazy rush.

The food came out as if it was mid day Monday. Exactly how I had ordered it, and not just thrown together.

Really amazed at this team working tonight. They were on top of it.

The restaurant from what I could tell looking through the windows was super clean. The outside was immaculate. The drive thru lane was litter free and very clean.

Thank you for doing...

I’ve been coming to this particular location for over a year since moving here… I usually come around 1030-11pm bc I get off work and stop here on my way home… for the past couple months I’ve noticed my order has either missed something, was made incorrectly, or was cold.. it’s happened a total of four times now I literally have to park and check the bag and make sure.. which is what I did tonight because my order was, once again, incorrect… sides of nacho cheese had been filled maybe a quarter of the way up and cold then my 5layer was missing rice not to mention the guy handing me my bag of food was like “here you go have a good night” and runs away and I sat there til someone paid attention and was like… can I get my soda?…. Seemed so rushed and annoyed even though there was only one other car in the drive thru anyways just really annoyed my food was wrong again tonight so that’s why I’m writing this. I’m over it and hope someone sees this and helps...