Cold Stone Creamery — Restaurant in Twentynine Palms

The staff were friendly and helpful. What a weird and uninviting place though. There is an obnoxiously loud air knife which activates each time the door is open, more on that later. This is a combo rocky mountain chocolate, cold stone and gift shop. The cold stone is pretty standard as far as ordering and taste. However, once you have your treat, the store layout invites you to leave. All the tables are pushed together in two clumps. There are only a few chairs at these executive meeting room size clusters of tables. And no, they chairs aren't on the tables as if they are cleaning, they are nowhere to be seen. One group of three tables immediately adjacent the door is where we sat, the smallest cluster of tables. Cue the air knife racket each time someone enters or exit the shop. I preferred the Metallica which was playing in the shop over the air knife racket. Yes, the 🎶 you will enjoy is hard rock and metal. Don't worry though, you will be too distracted trying to eat your ice cream with the most pathetic plastic spoon ever manufactured to worry about the music and machine noise. Remember Gumby? This spoon has the same strength to scoop your next bite as a spoon made of recycled...

Writing a new review since Google doesn't allow us to comment after the owner makes their remarks on our reviews. I understand rising labor and how hard it is to run a business, I have three small businesses. Having one worker is absolutely insane when your line is at the door and four delivery drivers are waiting on pick ups and your employee didn't even start those yet. You want to mention delivery which is hilarious because I'm a delivery driver and every single time, it's a disaster here. I'm not the only person who feels this way. Hiring more people. Plain and simple. Figure it out. Maybe change locations to lower your lease overhead. This is the same business owner who refused to get Air Conditioning for their employees and one guy quit and pretty sure he reported it to corporate/OSHA because weeks later, they installed AC units on the roof. I was told by that employee the owner refuses to get ACs. It's 115 outside and you operate a cream shop which was all over 80+ degrees last summer. It's fixed now but that says everything. Maybe sub-lease the gift shop section if it's not profitable and get another corporate entity to help...

I have had tons of experiences with Cold Stone Creamery, but for those of you who haven't, imagine it like a Subway for ice cream. You choose a flavor, they mash the ice cream down on a long counter slab, you pick your toppings, they add them to the spread-out ice cream on the counter, and then chop them all up so it's perfectly mixed when they roll it back into the ball form for your dish or cone. It isn't standard practice in normal ice cream parlors, so I've seen several people shocked at their temporarily flattened ice cream on the counter.

This place is absolutely beautiful inside. I went last month after dinner and the staff was incredibly friendly. Despite the line, the process went relatively quickly. At the register, they have a digital touch-screen that let's you enter your phone number for rewards instead of asking the cashier, which I haven't seen anywhere else, and I love it. My ice cream was practically overflowing in the dish and I left extremely happy. The staff here honestly make the experience and it is one of the best Cold Stone's I...