Jack in the Box — Restaurant in Twentynine Palms

July 14 around 815pm I placed an order on the Jack in the Box app. When I arrived the drive thru worker said hello to me as if I called her on the phone? Drug test, perhaps? I told her I placed an order on the app under the name Jacob. She said its not ready. I asked so what do I do? She said pull forward, so I did. When I got to the window the worker handed me three bags, said nothing and away. I looked briefly over the order and then left. When I got home I realized that the food was cold. One burger was missing a patty. We called to speak to the manager and he answered. I then explained everything to him and he rudely said oh you had that big order we just made, no way its cold. I told him I am holding the food in my hands and I can confirm that it is cold. We asked for a refund or just to replace the food. He rudely said hell naw if you gotta problem talk to my boss tomorrow. I tried calling him back for his name but they hung up on me twice. This manager was initially talking to my wife very unprofessionally and uncalled for. My meal was $30ish and he refrused to help. Not only did he not do his job, but was instead disrespectful and unworthy to be a manager or to even have a job anywhere. I will be there tomorrow to speak with his boss. This whole experience was uncalled for. We also watched a transient urinate outside of their establishment while we waited for the worst food/service in 29. So disgusted! Never...

Food is not that good, but it's fast food and I have come to expect that. It's expensive, but I have excepted that also. There is a wait, sometimes a very long wait, okay, I can be patient. My order is completely wrong, messed up, missing items, okay, they made a mistake, I can be understanding. But where I draw the line is rude, disrespectful behavior from staff. The number one determining factor for where I spend my hard earned money is CUSTOMER SERVICE. Customer Service means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly, helpful and positive way. Tips for Providing Good Customer Service: ·Be friendly. ... Perhaps start with a Smile and a Greeting. ... ·Listen. ... ·Be Attentive ·Show Respect. ... ·Be Responsive. ... Say Thank You. ... · Say a Farewell, perhaps "Have a nice day." Good customer service is the foundation of...

Spent $42.43 on our order this morning. Paid with a debt card. Our Cheeseburger was missing and the lady working the drive through with the fancy nails didn’t give us our receipt! Isolated incident or intentional? Either way the owner should be aware. No receipt = shady. Leaving food we ordered out = dishonest. My review something shady and dishonest is going on here. Buyer beware! Lastly don’t try to call the number in the Google listing for assistance!! It’s a bogus unprofessional number that sounds like a automated cell # greeting saying “voice mail hadn’t been set up”.. obviously the owner of this franchise is shady and hires people of the same caliber. A true professional would be solid 100 and have a real phone # that staff answers and a real voice message greeting for customer feedback and return calls — which would have avoided...