Raising Cane's Chicken Fingers — Restaurant in Tyler

I cannot speak on the atmosphere or the service today because I did not pick up the food. My boyfriend did to surprise me, but I can say that the food was not great at all! Every piece of chicken was slimy and felt and tasted not done all the way sadly. The fries were also hard as a rock! Went to dip a fry in the ketchup, and it broke off in the ketchup with a snap 😳lol. We couldn’t do anything but laugh and shake their heads. The only good thing in there was the toast which sadly is never consistent either. Sometimes I go and it’s buttered and yummy on both sides and sometimes you go and it’s just on one side and plain on the other, never know. I gave up on this chicken meal a long time ago because it’s very inconsistent. I’ve had days when I get home and the chicken is perfectly cooked but they gave you only about 10 fries lol (exaggerating) but basically hardly any fries at all. Every blue moon the whole meal is great but more often it’s inconsistent and the chicken is not well done. It’s a roll of the dice. If he had asked me before he went to buy food, sadly I would’ve picked Slim chickens because I’ve never had a meal where the meat didn’t feel fully cooked or inconsistent. It’s pretty much always the same. If it’s not you better bet your bottom dollar they’re going to make it right if you call. I’ve definitely called in about these meals before and just gotta thanks for telling us. The inconsistencies makes me wonder if they really sweet guy that used to be there when it first opened is no longer there. Because it was definitely consistently good when he was. Things have...

one of the managers, melissa is very rude. I came in at 12:30 to get lunch for my office, between five drinks and no drink carrier given to me as well as no receipt, when i got back i realized i was missing my plate a 3 piece meal. I called and let a manager know what happened and they said come on back even if it’s after work and we will get that for you. I come back at 5 and they say they don’t know anything about it and can’t help me and i would have to call again tomorrow to talk to a different manager. I call the same number as before and he says yes we are still waiting if today doesn’t work then we have your name down. Come to find out i called the wrong store initially. Jeremiah at the other store let me know either way they should be able to help me out. After explaining to him that Melissa just told me to call back tomorrow and they couldn’t help me out without a receipt, not being able to look it up or anything he took it upon himself to help me and call the other location. Sure enough i was able to walk back in and grab my food. If every manager that was working at this location was as understanding and respectful as Jeremiah they would have better experiences when it comes to things like forgetting a meal. Melissa couldn’t tell me anyone’s name i needed to talk to or give me anyone’s name that i would have possibly talked to. Instead of explaining that no one at this location had the conversation with me instead she just said they couldn’t help me. A lot of attitude and no help got us running around in circles. Thankfully another store is willing to pick up...

I’ve been to this Cane’s several times, and never had problems, but today was quite different. I went through the drive thru, and just ordered a water with lemon. I waited 25 MINUTES for the person ahead of me to get their food, and the thing is, they NEVER even got it! While I was in the drive thru, I called the store and asked what was going on. I was told that they were having problems with their fries. They brought me my water, but I was still stuck in the drive thru, and I really needed to go. I suggested that they let the driver in front of me know that they should pull up. At this point, I spoke to the manager again, and all he had to say was “Sorry.” He didn’t seem to care very much. I know things happen, but there are far better ways to handle a situation like this. I was not reimbursed or compensated in any way, as I felt I should have been. I told him I would not be coming back. Would...