Papa Johns Pizza — Restaurant in Union City

The order has been placed with Papa Johns over the phone around 10:30. The order consisted of 1 Small Pepperoni and Bacon pizza with no cheese and a Large 1/2 ONLY cheese pizza and the other 1/2 meat lovers pizza. I came in to pay for the order around 10:45. Shortly after arriving home around 11:30 and noticed that one of my nephews who wanted meat lovers was the only one who could have ate one of the pizzas and the other pizza was Pepperoni and Sausage wasn't touched and returned as asked the following day by you. Also on the phone call you stated in order to get a refund 50% of the order needed to be returned to the store! As directed I came to the store with more than 50% of the order! I simply just wanted my money back for an issue that wasn't my fault at all!! Not only to be on hold as the young staff kept me on hold for 55 minutes "as a manager was coming to the phone to issue a refund" the same night of the incident! So for me to have to pay for another meal from a different restaurant for 5 kids I would definitely be in need of my FULL REFUND! I do not want any discounts AT ALL! This isn't the first bad experience I have had with this staff but definitely will be the last!! The amount of my order wasn't more that $30 but its the principle of the failure of understanding and unprofessionalism...

Where do I start when I look at my daughter to tell her that she has to eat what's in the house when she really wanted a pizza after getting off work. We arrived at 11:15 on a Friday night, the female staff was outside on the phone, we asked if they were open so we could go in to order, she says they are only taking delivery orders...so immediately my daughter gets on her phone to place the order online (while outside in front of the store). We head home. We get a call at 12:15 from this same female staff to say it's gonna be a little longer. 15min later we call and get no answer. We continue to call, NO ANSWER. Needless to say, NO PIZZA AT ALL... NO DELIVERY EVER SHOWED UP AND THEY NEVER ANSWER... BUT the online order status clearly says "DELIVERY COMPLETE". Needless to say that I will be right there when they open and I hope that this same female staff is there. This is not the first horrible experience with this very establishment, but it's the first time that they never delivered the...

Ordered from this location December 22nd and ordered 2 medium pizzas. The pizzas took 2 hours to get to us and we live less than 7 minutes away. Walking distance almost. When we did finally receive the order of pizzas, they were room temperature and was not cut at all. So I called the location to speak to the manager, the people who answered the phone were very unprofessional and you could hear staff playing and making jokes at each other in the background. The lady on the phone completely forgot I was even on hold and walked away so I hung up and called back. Only to be met with a complete different voice so I asked to speak with the manager again. When I finally did get ahold of him he gave me the option of coming up to the store and getting two newly made pizza or being issued a refund. So I took the refund and that was the end of it. So I thought, I was never issued my money back a month later. I can guarantee that I will never spend another dime at papa johns...