Taco Bell — Restaurant in Union City

Very interesting visit this evening following our worship services. My wife and I drove into Union City, TN, to eat dinner with our daughter and grandson.

When we entered the restaurant, no personnel were at the front counter. Discounting this fact, I proceeded to the kiosk to place our food order. As a side note, there was someone mopping the kitchen floor as four other personnel prepared food and took orders for the drive-thru window.

After placing our order I stood at the counter for a good ten minutes or more just to ask to get our beverage glasses. "How many and what sizes?" was the only acknowledgement of my presence. I guess my paid order was less important than common manners and politeness.

While I understand the shortage of personnel in many businesses, there is no reason to ignore the patrons of your establishment---who are helping to pay the bills and keep the franchise operational at which you are employeed!! While we sat to wait for our food, we watched three more patrons come in and stand at counter only to finally turn to order at the kiosk. NO COMMUNICATION FROM THE STAFF!!! NO SIGN POSTED!!

We received our food and it was very good. We enjoyed our food and the time we are able to spend together when we dine.

Then an UPS truck driver came into the establishment. The service personnel woke up and told this customer, "I will be with you in a minute." Then someone broke free from whatever was more important in the mop bucket and took his order. The customers in the restaurant who had also been ignored at the counter looked at us in amazement. My guess is the UPS delivery individual had more credible money.

As the patrons began to leave this facility, I noticed that the staff was locking up the building. I asked if they were closing, but the staff employee didn't respond to my inquiry. The other patrons responded when I asked, "That is what it looks like to us, too."

The inadequate CUSTOMER SERVICE AND COMMON COURTESY toward patrons at this location is embarrassing. This underscores the deplorable attitude of the current younger generation entering the work force. A TOTAL LACK, DISREGARD, or call it just appathy toward customer service. You want my business, UC Taco Bell??? Earn it. I will be hard pressed to decide to put my hard earned monies into your hands for some...

Done with this location! Horribly rude, got my entire order wrong after I repeated it four times, didn’t include napkins or sauces. When I explained the issue I saw on the screen (they specifically ask if the order is correct) the person who took my order who was already being rude just insisted she didn’t know how to ring up the food, so she got a manager. The manager insisted I ordered incorrectly. I explained the person said they couldn’t hear me three times and the manager stated water had gotten in all of the headsets and they couldn’t hear. I thought, okay, well no worries they’ll fix it at the window. The manager again insisted I didn’t order correctly, but she said she fixed it. I was so taken back by both of their behavior, I didn’t check the food. The drink was correct and they usually get that wrong, so I don’t think anything about the food being wrong until I took a bite. The tacos were missing sour cream and tomatoes and the meal was not made to my only request. The meal automatically came with two hard taco supremes, that means sour cream and tomatoes, right? I went all the way back to the location to be yelled at that I didn’t order it correctly once more, even though the receipt showed my exact order. I didn’t even have a chance to say the tacos were missing sour cream and tomatoes before they slammed the window in my face. There were no napkins or the sauce I had requested even though the sauce was on my receipt as well. She came back patronizing me and tried to force me to take just one of the three items I ordered and not fix the whole meal, so I asked for my money back instead. They could have offered sour cream and tomatoes on the side or something, but they were too busy getting angry that I asked them to fix the order. She insisted again that I just need to learn to order it a certain way from here forward and I showed her the receipt as she asked and pointed out that I did order it correctly. I left hungry and with a bag of food I have to trash because I have food restrictions. I had plans to leave a survey, but the manager...

We got there and no one is at the front, but you can hear voices. Ghost taco for real. We had to order from the touch screen menus which they have two at the usual counter where you order your food. This is new for this Taco Bell with counter kiosks. No one even acknowledges you've entered the building. It took them about 15 minutes to make the order behind laughter and a good time where they prepared the food. When the young lady brought my food to the counter she called me several names besides the one I put into the kiosk and put the bag on the counter. Sir, Ma'am or okee doke would have sufficed. I asked for my missing chips in the bag and I guess I looked disgruntled and the young lady told another employee coming in, "hand him that." The food was terrible and I watched the young lady get confused on whether we were drive thru or dine in. The whole escapade was unreal. The employees need better management and some sense of etiquette or what the old folks called common sense, but here is a prime example that common sense and etiquette are rare these days. I'm...