Arby's — Restaurant in Union Township

My boyfriend placed an order for himself & his co-worker that he literally had to tell an employee 5x before another employee intervened to take the order for the 6th time. The first time he was told to pull up and wait. The woman that took his order stopped after several minutes (and no food) to ask if he needed something. He reminded her that she said she’d bring his order to him. At that point he repeated the order again. When he got back to work half the order was missing. When he came back for his order the same employee still couldn’t get it together. She even told him he got his entire order like he would take time on his lunch clocked out to drive all the way back for something so absurd. At this point nearly 45 minutes had passed and they asked if he still wanted his order. When he responded yes it was his dinner of course he wanted it they asked what was missing. Like he should drive back to the shop and eat the cold items and drink a warm shake. Some serious retraining and more care with filling orders...

Love the new building but the quality of there products have gone down. I worked here briefly in 2003 before going to the USMC. The owner made sure the quality of the food was always great. After his passing it changed hands and after many years a new building was placed. Customer service is exceptional. Prices are quite high honestly. Out of the ten times I have dined in, I have had to clean the table 8/10 times myself in order to sit. Building a roast beef sandwich takes special care but they don’t seem to do that. It’s always over messy which is annoying when your trying to enjoy it. I have made these personally and stacking the meat in a certain way, the correct way does not take anymore time then how they are doing it, just a little bit more love that’s all. All in all I give it a 6/10 when compared to other fast food...

I am really glad that potato cakes are back again and I wish Arby's would leave them on the menu. Everyone has fries-only Arby's had potato cakes. However, it seems that a Buffalo Chicken wrap now comes with a smaller amount of chicken and 42 grams of bacon and torn up cheese slices. I strictly watch how much saturated fat I eat - bacon&cheese are loaded with it and I always avoid them. Not surprised I guess since the person at window seemed more interested in talking to someone else and complaining about small bags. I would rather have been told your were out of chicken that to get into a mess reworking my wrap before I...