Lagar Restaurant

So, this past Saturday I hosted a party of 100 people at Lagar for my son’s first birthday, and I just wanted to share my experience. From start to finish I have to say the service was AWFUL. I had my reservations about using Lagar to begin with, but my family knows the previous manager (Manny), and he assured us everything would be fine. When I went in to finalize everything for the party the week before I was surprised to find out that Manny is no longer there, and there is a new manager. Although I was anxious about the new manager, he also assured me everything would be great. The day of the party came, and our first course was a soup (caldo verde). The soup came out ONE HOUR after the start time (6:30pm). The soup was mostly flour, and had almost no collard greens in it. Another hour later the appetizers came out. One of my guests approached me and mentioned that there wasn’t enough food on the table, and that she advised the waiter. The waiter then told my guest that on my contract it stated only two plates of each dish were to be put on each table. No where on my contract did it say that, and it was very unprofessional for a waiter to discuss “my contract” with a guest. They were putting the same amount of food on a table of twenty that they were putting on a table of eight. Then, TWO HOURS after the appetizers the main course finally comes out. Everything on the plate tasted as if it was reheated leftovers. The “paella” was nothing more than rice and a few shrimp here and there. The fact that I had guests come to tell me how bad the food was was embarrassing! I also forgot to mention that I asked the manager multiple times at our meeting if our guests would be able to ask for bottled beer at the table. He assured me the waiters would bring the bottled beer to the table. When we asked for beer, the waiter brought out beer in a pitcher. The manager tried to argue that my contract didn’t include bottled beer. The manager also promised my mother in-law that he would have Avelda wine as a good portion of my family drinks it. They had not one bottle. Actually, one waiter at the end of the night told my mother in-law that they don’t even carry that wine, and wasn’t sure why the manager promised it. At the end of the party we complained to the manager, and the “best he could do” was not charge for the children. I only had four paying children, so that wasn’t much help. Disappointed is an understatement, and I will NEVER host a party at Lagar again.