Bonchon Union

Came here to sit and have dinner for 3. The place was not busy at all but no one acknowledged us when we walked in so we just took a seat hoping they would get the hint that my family and I wanted to dine in. 5 minutes go by, and still nothing and the young lady behind the counter saw us sitting but decided to do something else so we made eye contact with this young man that was standing in the kitchen and asked for menus. He walked up and gave it to us after thinking it was funny to act like he couldn’t hear anything we were saying. The young lady with glasses behind the counter tonight was working alone handling the customers so we were really trying to be patient with her. 20 minutes in and we finally get our food, but she gave us our main meals and forgot the appetizer which was just one thing. Her customers were now building up so we didn't pay no mind into it and just patiently waited for her. But after 5-8 minutes into waiting, again, I finally decided to say something about it because she was too busy flirting and talking to the boy during her “down time”. I honestly would never come back here again. They need people who can multitask while giving good customer service. I did not leave a tip because I felt like I was trying to serve myself and my family by 1, asking them to give us menus which should be handed to us as soon as we took a seat, 2, reminding them to bring out the appetizer which should be the first thing you bring out and not the main items, and 3, made us go up to the register to pay because she keeps forgetting we were there. My family and I were the only ones sitting at a table to dine in while customers came in and out for their to go orders. I always tip my servers good based on their act of service but tonight, I didn't because my family and I were not even being served properly to begin with. This place need to hire cashiers AND servers and not let this poor young lady do everything because she clearly couldn’t handle multitasking because she continuously keep forgetting. It’s crazy how this place went downhill, I remember coming here 2 years ago with friends and family and it was not like this at all. The place used to be clean. Customers were always greeted by the people behind the counter. A server would always be ready for you. Basically everything used to flow right when this place was built. But now I don’t know what happened, hopefully it’ll improve soon.