BAD REVIEW! MUST READ: When dining-in, be aware of the new policy that states that, “If a customer does not like a meal or if they feel that the meal was not made right (appetizer or entree), only substitutions can be made or 50% will be taken off that specific item.” I had an altercation today where I did not like the appetizer of pierogies. The menu stated that the dish had a potato and cheese filling and that it comes with applesauce and sour cream. I never received the applesauce and the filling was completely bland. It tasted like plain mashed potatoes and I did not like it. I had my guest try it and she did not like it either. After complaining AS SOON AS POSSIBLE (the head manager claimed that we waited, however we complained before they gave us our entree…it’s on camera I’m sure)…..they told us okay they would take it off, however when we asked for the check it said 50% off. This is not proper business etiquette at all. It was very unprofessional, especially when I asked if they could give us something else and the manager walked off and brought two jumbo cookies covered in sprinkles. This became disrespectful to us as they didn’t even bother to ask what we even wanted….at least give a choice. I ended up arguing with some other man who gave instructions to the head manger to make a one time exception and I was confused because they said the owner was not in, however this man was giving orders to the head manager. This man said they’ve never had a problem with their pierogies and that they made the dish properly. He then says “You waited until the last minute to say something. Look how many you ate…there was only 3 left.” There was only 6 and they are pretty small. I barely ate the 2nd one that I tried. My guest ate 1 after I told her that something was off. This was completely irrelevant as I called the waiter immediately before our main food even came. This man needs to take his feelings out of the business that he is running and be professional. The head manager said, “ We can’t take off an appetizer or meal for everybody because we need to make money. We can’t waste ingredients.” This is where I lost it because that was just a stupid remark as the other man butted in and said, “I’ll put the appetizer back on if you keep it up.” Now, I felt even more DISRESPECTED AS HE THREATENED TO CHARGE US AGAIN AFTER HE ALREADY TOLD THE HEAD MANAGER TO TAKE IT OFF OUR BILL and my guest was in awe. I simply told him to do it and you’ll have to call the police. It is crazy to me because the head manager privately told me that they do make exceptions in some cases where if someone doesn’t like their dish they would remove it. As if my reasoning wasn’t logical….how weird. If you made the dish correctly or TASTY, then you wouldn’t have to worry about wasting ingredients. My thing is most of their food is frozen anyways. The only thing they truly take pride in is their desserts and their cream of chicken/turkey soup that they now only serve on Sundays. I am seeing that there is a trend with smaller businesses where they do not want to remove dishes or drinks anymore if someone does not like it. This is unacceptable and the better business bureau needs to get on it. I am seeing this pattern in North New Jersey, mostly. Some owners seem to get offended when a customer has a detailed issue. If you cannot deal with constructive criticism and you are running a food business….you need to get out that industry. UNACCEPTABLE.