Panda Express — Restaurant in Union

I come to panda express every so often ready for a good meal but this time when I came in I saw friendly faces but I’m not really welcomed in so I started conversations to get a more friendly reaction when it came to the food I ordered half of rice and half of lo mein I also ordered Two sides of sesame chicken to be exact and I usually get two spoons on each side this time I got one in spoon and two pieces with a whole lot of peppers and string beans I didn’t think that was fair. I voiced my opinion and also mentioned the times I’ve been here before I was provided two spoons on each side or at least one full spoon and a good second not two pieces and Kathleen refused to add just a little more chicken to the meal and did not budge on any customer service or satisfaction to the customer. She told me that is the best she can do and said I can either buy more or leave, I chose the latter. I had to drive all the way to a different location because I was really hungry and once I reached a different location they were more than happy to serve me Kyani very friendly welcome to me and serve the food with great service. I’ve purchased the same thing by the way and this time I got...

I went on 9/30/23 @ 4:50 pm when ingot to the window to pick up my orderI was not serviced for seven minutes. Then a young man came to the window it ce to $11.35 I gave him $2 bills and the 35 cents. He came back in five minutes to say the safe smart doea not accept $2 bills. I said what is that? This is American money and the bills are real why doesn't your company accept real American money? He said I know it is real but because the safe smart says it is not accept it. Of course I ask for the manager Kathleen who is on her private cell phone taking a call. She says we cant take it. I said I understamday have have the number to corporate? She says go online and get it we can't take ur money here she pushes the bills out with the change on top which drops to the ground. asked so you are just gonna toss my $ at me? She said it fell move out the line please. I asked to reissue my change since it rolled under the car she said your change is there you can get it or not.

Is this acceptable to panda express for its custers to be treated with such nastiness ?Route 22 panda avoid Kathleen a real nasty sort I have a picked of her rhe manager...

The customer service in this establishment is horrendous. I have often had to return food to the drive thru due to being given the wrong order or missing items. This is perplexing due to a dual verification in which I have the order repeated to me the. See it displayed on screen. Upon My recent visit I was told to wait In the lot for an order of mushroom chicken due to its unavailability at the time. Upon me having my order brought to my vehicle and being ensured of its accuracy, I got almost 10 miles to my home before Having to turn around after I discovered yet again items were missing from my order. I drove back to the location on route 22 In union New Jersey, to seek a refund and return his order. The manager was very unprofessional, she did not at all stop a moment to listen to my complaint and did not even make eye contact with me. This manager continued to make other customer orders and In a hurried way tried to usher me along with saying I’d be refunded. My wife and I have spent countless dollars at this establishment and do not appreciate the disregard and lack of concern exuded by your staff and will not...