Cinnabon — Restaurant in Upper Darby

I have been to this location a few times and everytime I'm in there the person waiting on the walk-in customers is rude. There have been times when I've walked in there to order a pretzel and the pretzel was burnt. A lot of the pretzel options in there tonight were burnt as well.

Tonight I walked in looking for a classic "cinnabon" and I had to wait for them to come out of the oven, which is no problem. I Left and returned shortly after and the same young lady at the counter swore she heard me say a "cinnamon", which I did not, I said "cinnabon" and she automatically gave me a cinnamon sugar pretzel.

The issue isn't that she misheard me, the issue is that her attitude caused her to give me a cinnabon at the price of a cinnamon pretzel, because as soon as I swipe my card for what I thought was a cinnabon, but was actually a pretzel, the system had to be rebooted. She was not able to cancel the pretzel order and correctly input the cinnabon order so now the store lost money because she did not confirm with me that I meant "cinnabon" instead of "cinnamon" (seeing as how there are multiple "cinnamon" options she automatically gave me the pretzel thinking that's what I wanted when there are pretzel...

I walk in there look at the menu and than at the corner of my eyes is just 2 girls employees typing away focus on there phones there 3 employees in total plus the guy who’s doing all the work placing the order so I order a 4 pack I go home just to find out the pack box not tape down and I heat them up as I bite into them they fall apart like they were sitting in there collecting air only soft part was the middle after he added more icing on the 4 pack worst Cinnabon I ever had I rather hit up center city...

I absolutely love this location because not only is it a Cinnabon but it’s also a Carvels and Auntie Anne’s. I’ve only been here a handful of times and each time I went I was warmly greeted by an employee. Customer service is always top tier. I usually get a 4 or 6 pack of Cinnabons. They always hit and it last me a good 5 days. Yesterday I got a pack of mini Cinnabons. I think they may be my new obsession. Love this place. 10/10. Can’t wait to...