First Bake Cafe & Creamery — Restaurant in Upper Merion Township

The donuts and food are all delicious! The only problem is the service. It’s such a difference compared to the restaurant upstairs. One instance we asked if they had anymore donuts and she said no. I went online to look and they had them. So I sat there and ordered pick up then picked up at the same counter…awkward. Today I had to pick up donuts for a birthday party for work. They opened at 7am and I drove an hour away for these. I arrived at 7:20am thinking I didn’t want to be that person who came in the second it opened. She told me it would be a few minutes. At 7:50am she then tells me they haven’t made the filling for the strawberry donuts. I said just give me whatever you do have made,I didn’t actually get donuts (not what I ordered) but something until 7:55am. I was the only person waiting so I’m just surprised they don’t prep prior to opening so you can purchase their food during their open hours. I don’t usually complain but 30+ mins for donuts when it’s not busy was not expected. As always the food is good just unfortunate experiences compared to founding...

This is the second time I’ve come here, and this is the second time I’ve been severely disappointed. During my first visit, they forgot the ingredients on my breakfast sandwich. I’m not even sure how that is possible when the ingredients are in the name of the sandwich. This time, I had to tell her what I wanted no less than three times. It was very complicated I know, a bacon, egg, and cheese burrito, and a mocha. This was far too complex for her. This time, I really wanted to sit inside at one of the approximately 40 dining seats to eat my breakfast, but they refused to give me anything resembling a plate. They said they only do pick up orders. Why are there so many tables and seats in a cafe that only does takeout orders? Because they refused to give me a plate, I ended up dumping hot sauce all over my clothing for the day when I attempted to pick up the tiny piece of aluminum foil on which I ate my breakfast. I will not be back. I live in the apartments next door. I guess I’ll have to drive to get coffee...

Worst ice cream and milkshakes we have ever had. I actually asked for my money back on the ice cream. (And I never do that!) It was grainy, frosty, and fell apart when you went to scoop it. Not edible. Pretty sure it was expired or had been thawed and refrozen multiple times. My moms ice cream was the same way. My daughters both got milkshakes that were mostly milk, not thick… and not much flavor. My kids aren’t picky and love to get something sweet … I don’t think they’ve ever complained about a dessert! For them to say it wasn’t good and not finish it says something! Also the milkshakes cost $10!!! I had to wait over 15 minutes for a manager to talk to me just to get my money back for the clearly spoiled ice cream. We still paid for the milkshakes because it wasn’t as clearly bad. But the ice cream was gross and should have never been served. Would never ever come here again. What a waste of money! (I wish I took pics and video to show how...