Jamba — Restaurant in Vacaville

I'm not sure how many years I've been coming here but today's experience ruined this location's reputation for me from here on out. My husband and I ordered two simple drinks, nothing special added or anything, then went outside to wait. Yet for some unknown reason, the man who ordered a single drink after us as well as the couple that ordered their two drinks after him all had their drinks brought outside to them as soon as their orders were made... while ours sat on the counter for God knows how long. From outside I stared at the girl standing at the counter who literally stared right back at me and did absolutely NOTHING. Frustrated and sweating from the heat (while wearing a mask of course), I came inside to see two drinks sitting on the counter. I approached the counter and again the girl standing there did nothing and said nothing. I turned to my husband as I grabbed them and said, "Well I guess these are our drinks?" and we exited the store. Unbelievably horrible customer service! Don't think I'll be coming back here even if my life...

Jamba has some of the best customer service I’ve ever experienced. I go in every other day to try new flavors, but today I didn’t like the smoothie I chose. A red-haired employee (I wish I remembered her name) went above and beyond to make sure I was happy. Even though I told her it was okay and I’d be fine, she insisted on remaking my smoothie until I was satisfied.

I felt bad because I didn’t have enough money on my card to leave her a tip, but I truly hope the employees here are paid well—they absolutely deserve it. Everyone who works at this location is so kind and thoughtful.

In the end I had to tell her I liked my smoothie, but I didn’t lol. I think I know what is ruining it , it might be the dry/ frozen strawberry fruit. I do not like frozen fruit because it taste completely different than a...

I went on Tuesday, April 29th at 4:05 PM, during happy hour. There were two attendants — a woman and a man. The woman was the one who helped me. I ordered the large smoothie from the happy hour menu. She told me it was $10. I asked about the happy hour again, and she insisted that was the correct price. I pointed out that the sign said $7. She told me happy hour only started at 4:00. I explained that it was already 4:05. Still, she insisted the price was $10. I went ahead and paid.

The man after me ordered the same large smoothie for happy hour and paid $7. I know because I asked him. I don’t understand why the woman charged me...